Results 41 to 50 of about 60,703 (214)
Bridging the gap between service provision and customer expectation [PDF]
, 2009 Purpose: The purpose of this paper is to serve as a reminder to all managers that they must understand their customers, from the customers’ perspective, and not make assumptions about customer needs.
McKnight, S
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Audit Quality From a Service Perspective: A Systematic Literature Review
Accounting Perspectives, EarlyView.ABSTRACT Audit quality is a multidimensional and latent construct that researchers struggle to evaluate and interpret. This paper follows an interdisciplinary approach by systematically reviewing the literature on audit quality evaluation from a service quality perspective.
Lise Muriel Botha +3 more
wiley +1 more source
Teori Servqual dan Customer Satisfaction: Studi Kepuasan Pengguna Layanan Wifi.id Corner
Jurnal Sistem Informasi, 2022 For a company, it is important to know the satisfaction of the users of the services that have been provided. The wifi.id corner service has many users, so it is important to know the satisfaction of users of this service because it is one of the ...
Hermizahadiwidastra Hermizahadiwidastra +1 more
doaj +1 more source
Decision Sciences, EarlyView.Abstract E‐commerce practitioners and researchers recognize that quality concerns are the primary drivers of customer dissatisfaction with products or services. While dissatisfaction can arise from various factors, little is known about quality and its components, specifically from the perspective of dissatisfied customers. Grounded in the foundational
Rahul Kumar +4 more
wiley +1 more source
Service Quality and Acquisition of Cultural Knowledge in an Art Museum:
Maketingu Janaru, 2018 Previous studies have shown that customer-perceived value is based on service quality and customer satisfaction. The main goal of this study was to examine the effects of service quality on overall customer satisfaction mediated through acquisition of ...
Fumisa Takahashi
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Service quality and customer satisfaction in the banking industry: an empirical study in Vietnam
Journal of the Academy of Business and Emerging Markets, 2022 Service quality and customer satisfaction play a vital role in any business. But it is particularly important in emerging markets such as Vietnam which still needs to catch up with western service standards.
Duy Hoang Anh, Huyen Nguyen Thanh
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Satisfaction issues in the reinstatement of flood damaged domestic property [PDF]
, 2004 The frequency of flooding is forecast to increase in the UK, as is the number of properties at risk of flooding. Following major floods in England and Wales in recent years, questions have been raised concerning the quality of service received by insured
Homan, Jacqueline +2 more
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Technology or Service Experience? Exploring Consumer Intention Behavior in RSA Restaurants
Psychology &Marketing, Volume 43, Issue 2, Page 374-387, February 2026.ABSTRACT The integration of robotics and service automation (RSA) in the restaurant industry represents a transformative shift in service delivery, influencing consumer behavior and service experiences. This study examines the factors affecting consumer adoption of RSA technologies through two complementary studies.
Maria Teresa Borges‐Tiago +2 more
wiley +1 more source
Empirical investigation on satisfaction and service quality level of radical process change implementation [PDF]
, 2006 The paper reviews the literature related to the implementation of radical process changes in higher education (HE) environment. Several issues and implementation results related to radical process change in HEIs, particularly business process ...
Ahmad, Hartini, Francis, Arthur
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International Journal of Consumer Studies, Volume 50, Issue 1, January 2026.ABSTRACT The rapid expansion of digital transformation has intensified scholarly interest in how online environments shape customer experience and behavior. A thorough investigation of the literature in the area showcases its fragmented nature, dominated by two parallel streams, web atmospherics and e‐servicescapes, that exhibit overlapping definitions,
Kalipso Karantinou +1 more
wiley +1 more source