Results 41 to 50 of about 60,391 (165)
Service quality and customer satisfaction in the banking industry: an empirical study in Vietnam
Journal of the Academy of Business and Emerging Markets, 2022 Service quality and customer satisfaction play a vital role in any business. But it is particularly important in emerging markets such as Vietnam which still needs to catch up with western service standards.
Duy Hoang Anh, Huyen Nguyen Thanh
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Decision Sciences, EarlyView.Abstract E‐commerce practitioners and researchers recognize that quality concerns are the primary drivers of customer dissatisfaction with products or services. While dissatisfaction can arise from various factors, little is known about quality and its components, specifically from the perspective of dissatisfied customers. Grounded in the foundational
Rahul Kumar +4 more
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Satisfaction issues in the reinstatement of flood damaged domestic property [PDF]
, 2004 The frequency of flooding is forecast to increase in the UK, as is the number of properties at risk of flooding. Following major floods in England and Wales in recent years, questions have been raised concerning the quality of service received by insured
Homan, Jacqueline +2 more
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Comparing tools for Service Quality Evaluation
, 1998 Service quality evaluation is one of the main issues that have recently drawn managers' and researchers' attention. The definition of an evaluation standard not dependent on any particular service context has determined the popularity of many different ...
Caldara, M. +2 more
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Health Science Reports, Volume 9, Issue 4, April 2026.ABSTRACT Background and Aim The quality of dental service provision has a special place in dentistry. This study investigated the quality of dental service provision based on the SERVQUAL model from the perspective of professors, students, and nurses at the School of Dentistry of Kerman University of Medical Sciences in 2021–2022.
Fatemeh Sadat Sajadi +5 more
wiley +1 more source
Strategic Analysis of Service Quality Based on Problem Structuring Approach According to Assimilating the Fuzzy Gray Relational Analysis and SWOT method(Case study: Municipality of zone 3, YAZD) [PDF]
پژوهشهای مدیریت عمومی, 2015 Identifying the consumer expectation and perception of service quality is a major step in codifying quality planning. But perfect analysis in this subject according to the strategic nature of service quality is most important.
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Empirical investigation on satisfaction and service quality level of radical process change implementation [PDF]
, 2006 The paper reviews the literature related to the implementation of radical process changes in higher education (HE) environment. Several issues and implementation results related to radical process change in HEIs, particularly business process ...
Ahmad, Hartini, Francis, Arthur
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Technology or Service Experience? Exploring Consumer Intention Behavior in RSA Restaurants
Psychology &Marketing, Volume 43, Issue 2, Page 374-387, February 2026.ABSTRACT The integration of robotics and service automation (RSA) in the restaurant industry represents a transformative shift in service delivery, influencing consumer behavior and service experiences. This study examines the factors affecting consumer adoption of RSA technologies through two complementary studies.
Maria Teresa Borges‐Tiago +2 more
wiley +1 more source
Teaching and learning of performance measurement in OR/MS degrees [PDF]
, 2003 A review of existing UK MS/OR undergraduate programmes was completed to assess the extent and nature of performance measurement teaching. In addition, a survey of performance measurement practitioners was undertaken to obtain views on what should be ...
Shafti, F., Wisniewski, M.
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International Journal of Consumer Studies, Volume 50, Issue 1, January 2026.ABSTRACT The rapid expansion of digital transformation has intensified scholarly interest in how online environments shape customer experience and behavior. A thorough investigation of the literature in the area showcases its fragmented nature, dominated by two parallel streams, web atmospherics and e‐servicescapes, that exhibit overlapping definitions,
Kalipso Karantinou +1 more
wiley +1 more source