Results 61 to 70 of about 60,391 (165)
Consumer Repair Decision‐Making: A Systematic Literature Review and Future Research Agenda
International Journal of Consumer Studies, Volume 49, Issue 6, November 2025.ABSTRACT Repair is a vital consumer behaviour necessary to extend product lifespans and to achieve a circular economy. Despite its importance, past literature reviews do not offer a comprehensive overview of consumer repair decision‐making, as they focus on the repair of specific products, multiple circular behaviours, the act of repair, or limit the ...
Lucie K. Ozanne +1 more
wiley +1 more source
Mercados y Negocios, 2016 Actualmente las empresas de hospedaje están enfocando sus esfuerzos mercadológicos hacia la satisfacción del consumidor con el fi n de formar consumidores leales.
Leonardo Daniel Sánchez Rojas +2 more
doaj +1 more source
Applied AI Letters, Volume 6, Issue 3, October 2025.This study proposes an AI‐enhanced decision‐making framework that integrates sentiment analysis of customer reviews with q‐rung orthopair fuzzy MCDM to evaluate retailer performance. By analyzing 8,000 reviews from major U.S. retailers, the model bridges unstructured feedback and structured evaluation, offering actionable insights into service ...
Adem Pinar
wiley +1 more source
Análisis de la calidad de servicio del gobierno electrónico para la documentación e identificación
Revista Científica UISRAEL, 2017 La calidad de servicio es un elemento recurrente en los servicios orientados al usuario, es una herramienta y a la vez un fin específico enmarcado en este trabajo en el gobierno electrónico para ladocumentación e identificación, con lo cual se busca ...
Gleidys Corina García Montilla +1 more
doaj +1 more source
Establishing a student satisfaction index - A Malaysian case study [PDF]
, 2007 The paper provides an insight on student satisfaction in a higher education institution (HEI) within the context of a quasi-government environment.
Che Din, Rohayati +2 more
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Journal of Economic Surveys, Volume 39, Issue 4, Page 1327-1360, September 2025.Abstract The healthcare system is a fundamental pillar for the economy of any country. One of its main goals is to reach an adequate effectiveness of medical care so that certain levels of well‐being are achieved. In recent years, healthcare has experienced important changes to take into account quality of care and patient satisfaction as the drivers ...
Paula Ortega Perals +2 more
wiley +1 more source
Sağlık Kurumlarında Hizmet Kalitesi Analizi: Tıp Fakültesi Hastanesi Örneği
Selçuk Üniversitesi Sosyal Bilimler Enstitüsü Dergisi, 2017 Rekabetçi baskıları nedeniyle işletmelerin iş yapma şekillerinde ortaya çıkan dönüşümlerin bir sonucu olarak; hizmetlerin sunum şekli, müşterilerin hizmetler ile ilgili geri bildirimleri, hizmetin kalitesi gibi rekabetçi yetenek gerektiren konular ...
Vural Çağlıyan
doaj
Public Administration and Development, Volume 45, Issue 3, Page 228-241, August 2025.ABSTRACT Digital transformation has revolutionized public service delivery, yet studies on societal engagement with e‐Government services in Qatar remain limited. Despite significant investments in digital governance, 70% of services continue to be accessed through traditional methods, indicating barriers to adoption.
Moosa Elayah
wiley +1 more source
Investigation of Factors Influencing the Service Quality Indexes of Tourism Agencies of Southern Isfahan [PDF]
Muṭāli̒āt-i Mudīriyyat-i Gardishgarī, 2012 Present article investigates the influencing factors on service quality of tourism agencies located at southern part of Isfahan. The objective is to study the influence of factors, namely service characteristics, responsiveness, Kindness, reliability ...
amir hoseyn shariati, nadia foruzan
doaj
Integrating Kansei Engineering into Kano and SERVQUAL Model to Determine the Priorities of Service Improvement (Case Study: Café Agape at Ruteng, East Nusa Tenggara – Indonesia) [PDF]
, 2013 In order to improve service quality, a research framework of integrating Kansei Engineering into Kano and SERV-QUAL was deployed in Café Agape. SERVQUAL model is used to identify whether the provided service has been fulfill customer needs; whether ...
Budiyono, Sianny +2 more
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