Results 71 to 80 of about 60,391 (165)
Receiving Employee Attention on the Floor of the Store and Its Effects on Customer Satisfaction
Journal of Consumer Behaviour, Volume 24, Issue 4, Page 1656-1668, July 2025.ABSTRACT This study examines the effects of the customer's perceptions of being the object of employee attention in physical store settings. Our specific concern is employee attention when the customer is browsing in a store and does not require any particular service from employees.
Magnus Söderlund +1 more
wiley +1 more source
Comparing Guest Expectations and Perceptions About Quality of Service in Hotel Industry (the Case of Mashhad’s Homa II hotel) [PDF]
Muṭāli̒āt-i Mudīriyyat-i Gardishgarī, 2010 Quality of service is one of the most important issues for competing service companies, and consequently using a method for service quality mesurment is of great significance.
mehdi karoubi, javad yousefi
doaj
Assessing Omnichannel Service Quality in the Public Sector
Public Administration, Volume 103, Issue 2, Page 581-599, June 2025.ABSTRACT Services in the public sector are often provided as a hybrid combination of both digital (e.g., online registration) and physical (e.g., offline appointment) service channels, which can be referred to as omnichannel services. There is a lack of instruments in the literature that can measure the perceived quality of public sector omnichannel ...
Fabian Walke, Till J. Winkler
wiley +1 more source
Performance Evaluation of Information Technology (IT) Industries using a hybrid approach of SERVQUAL, DEA and FMCDM Case Study: System Group Co. [PDF]
مطالعات مدیریت کسب و کار هوشمند, 2013 In developed countries synchronous with improving and developing systemsand quality management technique in manufacturing industries, usingthese models and techniques in service industries has been increasedremarkably.
Alireza Alinezhad, Ramin Hakimian
doaj
Integrating Kano’s Model and SERVQUAL to Improve Healthcare Service Quality [PDF]
, 2012 The purpose of this research is focus on customer relationship management (CRM) strategies and relationship between service attributes and customer satisfaction through Kano’s model especially on healthcare service at the private hospital.
Dwi, Sulisworo, Nora, Maniquiz
core
Health Science Reports, Volume 8, Issue 5, May 2025.Abstract Background and Aims Patient satisfaction is a critical metric for assessing the quality of pharmaceutical services in healthcare systems. This study aims to build a questionnaire with various items to comprehensively evaluate patient satisfaction with pharmacy services at the 108 Military Central Hospital and to identify key influential ...
Do Xuan Thang +5 more
wiley +1 more source
The Quality of Educational Services at Isfahan School of Pharmacy: Perspective of the Students [PDF]
مجله ایرانی آموزش در علوم پزشکی, 2018 Introduction: One of the characteristics of quality in universities is to meet students’ expectations of educational services. The purpose of this study was to study the viewpoints of students on the quality of educational services at the faculty of ...
Sajjad Esmaeili +2 more
doaj
Evaluation of the implementation quality of the Augmented Reality project at the National University of Chimborazo, based on the Neutrosophic SERVQUAL model [PDF]
Neutrosophic Sets and SystemsThis work explores the integration of contemporary educational practices, highlighting Augmented Reality (AR) as an innovative tool at the National University of Chimborazo, La Dolorosa campus, Ecuador.
José Luis Erazo-Parra +7 more
doaj +1 more source
Veterinary Medicine and Science, Volume 11, Issue 3, May 2025.The study reported on satisfaction indices and prediction models for dimensions and indicators of service quality for clients accessing services in a companion animal hospital in Ghana. In general, client satisfaction indices were very high indicating good delivery performance.
Paa Kobina Turkson +2 more
wiley +1 more source
Acta Universitatis Sapientiae: Economics and Business, 2016 Literature is replete with a large number of theories related to service quality measurement and dimensions in an airline context. To date, there is no consensus of opinion on the generic model and of the number of dimensions most appropriate to evaluate
Ganiyu Rahim A.
doaj +1 more source