Results 81 to 90 of about 60,703 (214)
The Quality of Educational Services at Isfahan School of Pharmacy: Perspective of the Students [PDF]
مجله ایرانی آموزش در علوم پزشکی, 2018 Introduction: One of the characteristics of quality in universities is to meet students’ expectations of educational services. The purpose of this study was to study the viewpoints of students on the quality of educational services at the faculty of ...
Sajjad Esmaeili +2 more
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Evaluation of the implementation quality of the Augmented Reality project at the National University of Chimborazo, based on the Neutrosophic SERVQUAL model [PDF]
Neutrosophic Sets and SystemsThis work explores the integration of contemporary educational practices, highlighting Augmented Reality (AR) as an innovative tool at the National University of Chimborazo, La Dolorosa campus, Ecuador.
José Luis Erazo-Parra +7 more
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Kvalitativna primjena SERVQUAL modela u hotelskoj industriji
Tourism and hospitality management, 2005 U radu se prikazuju rezultati kvalitativne primjene SERVQUAL modela (Parasuraman et al., 1988) u hotelskoj industriji. Istraživanje je provedeno u svibnju 2002. godine, na prigodnom uzorku od devet menadžera hotelima Opatijske rivijere. U ispitivanju menadžera koristila su se dva strukturirana i jedan polustrukturirani SERVQUAL upitnik.
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Pengembangan Instrumen Antecedent Gap ServQual
Jurnal Manajemen Transportasi & Logistik (JMTRANSLOG), 2014 Di tengah-tengah persaingan yang demikian ketat, dengan menggunakan metode Antecedent Gap ServQual dan deskriptif analisis, maka, tampak dengan jelas betapa keunggulan yang kompetitif menjadi acuan bagi segenap Awak Kabin.
Dewi Nusraningrum +2 more
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Acta Universitatis Sapientiae: Economics and Business, 2016 Literature is replete with a large number of theories related to service quality measurement and dimensions in an airline context. To date, there is no consensus of opinion on the generic model and of the number of dimensions most appropriate to evaluate
Ganiyu Rahim A.
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QeiosThis paper proposes an update to enhance SERVQUAL’s capabilities. Service logic stipulates that service is not a unilateral process, but co-created between provider and customer. This principle reveals an omission in SERVQUAL. It overlooks a customer-failure gap, _i.e._ a customer’s deficient and flawed co-creation. To address this omission, we propose
Victor Tang, Gendao Li
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Perspectives of Small Retailers in the Organic Market: Customer Satisfaction and Customer Enthusiasm [PDF]
, 2006 . In this paper we discuss the impact of customer satisfaction and enthusiasm on the performance of small retailers in the organic food market. The analysis of customer satisfaction and shop data confirm essential economic effects.
Bolten, Jan +2 more
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The effect of national culture on information flow [PDF]
, 2011 The primary purpose of this paper is to test the effect of national culture on service provision within Islamic Insurance(Takaful). This paper seeks to incorporate the following constructs: Power distance, information gap and information flow as an ...
Dennis, C
core
Integrating customer relationship management strategies in (B2C) e-commerce environments
, 2003 Creating value and generating a total customer experience(TCE ) is important for E -Commerce in order to attract customers. However, with increasing competition in the marketplace, it is becoming increasingly difficult to retain customers.
Dawson, Liisa +2 more
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Information Systems Service Quality Measurement: The Evolution of The SERVQUAL Instrument [PDF]
, 2004 Due to the increasing service component of information technology, service quality measurement has become increasingly important as IS practitioners attempt to increase service quality to customers.
Whitten, Dwayne
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