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Satisfaction with healthcare services and related factors among Indonesian migrant workers in Taiwan: a cross-sectional survey study. [PDF]
Setyawan A +5 more
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Frameworks used to evaluate community-based rehabilitation interventions: A scoping review. [PDF]
Manig SM, Ennion L, Rowe M, de Witte L.
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Perceived Importance vs Performance in Dental Care: Exploring Patient Satisfaction Across Age, Gender, and Purchasing Power. [PDF]
Pérez-Campdesuñer R +4 more
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Hospital performance evaluation models: A scoping review. [PDF]
Hadian SA +4 more
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A Fuzzy Servqual Method for Evaluated Umrah Service Quality
2020 International Conference on Smart Technology and Applications (ICoSTA), 2020As a country with the largest Muslim population in the world, Umrah has become one of the forms of worship desired by most Muslims in Indonesia. In Indonesia, the umrah pilgrimage is commonly organized by a travel organization certified with excellent services as mandated in the regulations of the minister of religion.
Ma'lufatul Maisuroh +2 more
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The concept study of Servqual method’s gap
Quality & Quantity, 2011The methodology of conduct, presented in this publication, allows conducting the study of clients’ satisfaction of services in a complex manner and at the same time, it allows getting to know all problems appearing in the process of their provision. Gap no 5 expresses a general client’s perception of services and allow defining his satisfaction.
Radosław Wolniak +1 more
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