Results 161 to 170 of about 1,150 (171)

A fuzzy ServQual based method for reliable measurements of education quality in Italian higher education area

Expert Systems With Applications, 2013
Toni Lupo
exaly  

Grey SERVQUAL method to measure consumers' attitudes towards green products - A case study of Iranian consumers of LED bulbs

Journal of Cleaner Production, 2018
Shib Sana, Reza Sheikh
exaly  

Evaluating service quality by fuzzy SERVQUAL: a case study in a physiotherapy and rehabilitation hospital

Total Quality Management and Business Excellence, 2019
Hasan Arda Burhan
exaly  

The validity of the SERVQUAL and SERVPERF scales

Journal of Service Management, 2007
François Carrillat, Fernando Jaramillo   +1 more
exaly  

Applying the fuzzy SERVQUAL method to measure the service quality in certification & inspection industry

Applied Soft Computing Journal, 2015
exaly  

An epistemological critique of gap theory based library assessment: the case of SERVQUAL

Journal of Documentation, 2008
Liangzhi Yu
exaly  

Servqual method for measuring the quality of agritourism services enterprises

Ekonomika i Organizacja Przedsiębiorstwa, 2012
Krystyna Krzyżanowska, Michał Roman
openaire  

SERVQUAL application and adaptation for educational service quality assessments in Russian higher education

Quality Assurance in Education, 2016
exaly  

Healthcare Service Hidden Quality Cost Estimation Based the SERVQUAL and QFD Method

2016
exaly  

Application of Delphi and Servqual Methods for Quality Improvement of Logistics Services

Quality-Access to Success
openaire   +1 more source