Results 151 to 160 of about 1,150 (171)

Measuring Service Quality in Hotel Operations by Servqual Method

2014
Otel işletmeleri, müşterilerini maksimum düzeyde memnun ederek kar sağlama amacını güderler. Müşteri memnuniyetinde ise, hizmetin kalitesinin yüksekliği önemli bir unsurdur. Hizmetin kalitesinin ölçülmesi ve eksikliklerin giderilmesi de yine müşterilerin, işletmeye gelmeden önceki ve işletmeye geldikten sonraki beklentilerinin ölçülmesi ile mümkündür ...
ÖZTÜRK, Yüksel, SEYHAN, Kadir
openaire   +1 more source

MANAGING SERVICE QUALITY – SERVQUAL METHOD: STRENGTHS AND WEAKNESSES [PDF]

Advanced Logistic Systems, 2007
In this paper I give a short overview about measuring service quality. For services, the assessment of quality is made during the service delivery process, I which usually takes place with an encounter between a customer and a service contact person. Customer satisfaction with service quality can be defined by comparing perceptions of service received ...
openaire  

Analysis of Student Active Learning in Moodle LMS Using the SERVQUAL Method: Analysis of Student Active Learning in Moodle LMS Using the SERVQUAL Method

2020
Growth in the use of technology in education in Indonesia is increasing every year. Various universities in Indonesia already have e-learning systems based on LMS moodle. In the e-learning system, teachers and students generally do not meet face to face, so it is difficult to know how enthusiasm and response of students to the subject matter they ...
Ali, Haidar, Darusalam, Ucuk, Iskandar, Agus   +2 more
openaire   +1 more source

Use of SERVQUAL and SERVPERF methods in health: Literature review

2019
Giriş: Günümüze kadar geçen süreçte hizmet sektörü gelişmekte ve sağlık sektörü de bu gelişim içerisindeki yerini almaktadır. Gelişen sağlık sektörü içerisinde hizmet kalitesinin yüksek olması ve ölçülebilmesi kurumlara rekabet avantajı sağlamaktadır.
KOPUZ, Koray, AKMAN, Eren
openaire   +1 more source

Interval valued intuitionistic fuzzy AHP-WASPAS based public transportation service quality evaluation by a new extension of SERVQUAL Model: P-SERVQUAL 4.0

Expert Systems With Applications, 2021
Ertugrul Ayyildiz, Alev Taskin
exaly  

Using SERVQUAL Method to Assess Tourist Service Quality by the Example of the Silesian Museum Established on the Post-Mining Area

Land, 2020
Natalia Kowalska, Anna Ostręga
exaly  

Revised SERVQUAL Analysis Method for the Service Quality

2020 International Conference on Social and Human Sciences (ICSHS2020), 2020
openaire   +1 more source

Quality assessment of airline baggage handling systems using SERVQUAL and BWM

Tourism Management, 2018
Maarten Kroesen, Lorant Tavasszy, Jafar Rezaei   +2 more
exaly  

A review of twenty years of SERVQUAL research

International Journal of Quality and Service Sciences, 2009
Riadh Ladhari
exaly  

Generalized cross entropy method for analysing the SERVQUAL model

Journal of Applied Statistics, 2015
Enrico Ciavolino, Antonio Calcagni
exaly