Results 141 to 150 of about 1,150 (171)

Measuring university service quality by means of SERVQUAL method

Asian Journal on Quality, 2012
PurposeThe purpose of this paper is to determine university service quality in the International branch of Amirkabir University (Iran).Design/methodology/approachIn this study, a total of 102 students in five courses (Electronic engineering, Civil engineering, Mechanical engineering, Chemical engineering and MBA) in the international branch of ...
Narenji Thani, Khodayar Abili
exaly   +2 more sources

An evaluation of airline service quality using the fuzzy weighted SERVQUAL method

Applied Soft Computing Journal, 2011
The airline service quality is an important issue in the international air travel transportation industry. Although a number of studies focus on the subject of airline service quality evaluation in the past, most of these studies applied the SERVQUAL method to evaluate the airline service quality.
Chien Chang, Tzeu-Chen Han
exaly   +2 more sources

The concept study of Servqual method’s gap

Quality & Quantity, 2011
The methodology of conduct, presented in this publication, allows conducting the study of clients’ satisfaction of services in a complex manner and at the same time, it allows getting to know all problems appearing in the process of their provision. Gap no 5 expresses a general client’s perception of services and allow defining his satisfaction.
Radosław Wolniak, Bozena Skotnicka-Zasadzien   +1 more
openaire   +1 more source

A Fuzzy Servqual Method for Evaluated Umrah Service Quality

2020 International Conference on Smart Technology and Applications (ICoSTA), 2020
As a country with the largest Muslim population in the world, Umrah has become one of the forms of worship desired by most Muslims in Indonesia. In Indonesia, the umrah pilgrimage is commonly organized by a travel organization certified with excellent services as mandated in the regulations of the minister of religion.
Ma'lufatul Maisuroh, Yoyon Kusnendar Suprapto, Achmad Affandi   +2 more
openaire   +1 more source

Generalized cross entropy method for analysing the SERVQUAL model

Journal of Applied Statistics, 2014
The aim of this paper is to define a new approach for the analysis of data collected by means of SERVQUAL questionnaires which is based on the generalized cross entropy (GCE) approach. In this respect, we firstly give a short review about the important role that SERVQUAL plays in the analysis of service quality as well as in the assessment of the ...
CIAVOLINO, Enrico, Calcagnì A.
openaire   +3 more sources

MEASUREMENT OF AIR TRANSPORTATION SERVICE QUALITY BY SERVQUAL METHOD

2023
Havacılık sektörü, küresel ekonomilerin ve ticaret ağlarının odağında gelişen ve geçmişten günümüzekadar uzanan köklü bir yapıya sahiptir. Bu nedenle hava taşımacılığını oluşturan bileşenlerin herbiri sektörde ayrı bir öneme sahipken bu önemin gerekçesi olarak zamanla başlı başına bir pazarhaline gelen havayolu ulaşımı rekabet piyasalarında yerini ...
Hatipoğlu, Seda, Kepti, Yaşar
openaire   +1 more source

SERVQUAL METHOD AND APPLICATION OF A SERVICE COMPANY Abstract

2013
Hizmet sektöründeki tüm firmalar gibiotellerde de, artan rekabet karşısında iyi ve kaliteli hizmet sunmakzorundadırlar. Bir işletmenin başarısı hizmet fonksiyonunun ne kadar iyiolduğuna değil, müşterinin o fonksiyondan beklentilerinin ne ölçüdekarşılandığına bağlıdır. Bu da bir bakıma verilen hizmetten ne kadar memnunolduğunun ölçüsüdür.
Filiz, Zeynep, Kolukısaoğlu, Sıdıka
openaire   +1 more source

Evaluation of the healthcare service quality — implementation of SERVQUAL method

Marketing i Rynek, 2022
Valiantsina Yarmak, Ewa Rollnik-Sadowska
openaire   +1 more source