Results 61 to 70 of about 38,579 (277)
Analyzing E-Commerce effectiveness of SMEs Using SERVQUAL Model
International Journal of Advanced Engineering Research and Applications, 2022 This paper attempts to aid the E-Commerce influence on SMEs using SERVQUAL methodology and five factors of reliability, assurance, tangibles, empathy, and responsiveness. In Saudi Arabia, according to the survey results, the e-commerce has enhanced the country's service and quality.
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EVALUATION OF PATIENTS’ SATISFACTION USING THE SERVQUAL QUESTIONNAIRE MODEL
Journal of Chitwan Medical College, 2022 Background: Radiology services are vital part of health care service and as a service provider one needs to understand the quality of service being delivered, from the patients’ perspective. This study objectively evaluates the expectation and perception of patients towards the quality of service offered by the department using SERVQUAL questionnaire ...
Pradesh Ghimire +2 more
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Emergency Medicine International, Volume 2026, Issue 1, 2026.Objective To evaluate whether an 8‐week curriculum structured by the 7E teaching model is associated with improved emergency obstetrics and gynecology (OBGYN) competencies among first‐year residents. Methods We conducted a prospective, single‐center, quasiexperimental consecutive‐cohort study at the Shengjing Hospital of China Medical University ...
Ling Yan +9 more
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The SERVQAL dimensions unique to commercial banks: Case of Northern Cyprus [PDF]
Marketing (Beograd. 1991), 2007 Although the philosophy of the SERVQUAL model developed by Parasuraman, Zeithaml and Berry is universally accepted and applied for measuring service quality in different sectors including banking, the sustainability of SERVQUAL dimensions started to be ...
Safakli Veli Okan
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The Evaluation of Dentistry Services according to the SERVQUAL Model in the Dentistry School of Kerman Medical Sciences University [PDF]
Journal of Oral Health and Oral EpidemiologyBackground: Due to the complexity of health services, evaluating the aspects of quality in the healthcare sector is very important. Measuring the quality of dentistry school services of Kerman Medical Sciences University (KMU) in 2019–2020 is the main ...
Fatemeh Sadat Sajadi +4 more
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SERVQUAL model applied to higher education public administrative services
Brazilian Journal of Operations & Production Management, 2017 Objective: This article aims to report the application of the SERVQUAL model in a public higher education institution from the student body's perspective, in order to assess the Quality of administrative services. Methods: The SERVQUAL Model, which was developed by Parasuraman Zeithaml and Berry, was applied and the "expectation" and the "perception ...
Soares, Mauri Cesar +2 more
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Utilization Of Modified SERVQUAL Model in Crafting Strategies Among Courier Services
International Journal of Multidisciplinary: Applied Business and Education Research, 2023 Pandemic has a big impact on the whole economy especially on the business industry, most of the businesses are forcibly closed down due to the pandemic, and due to the safety measurements of the government, and businesses such as courier services are playing a vital role in building the gap between the customers and businesses.
Mendoza, Xavier Lawrence D. +2 more
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Guidelines for Theory Selection: The IMPACT Framework
Psychology &Marketing, Volume 42, Issue 11, Page 2789-2806, November 2025.ABSTRACT Though the role of adopting an appropriate theory in shaping the publishability and impact of research has long been recognized, psychology and marketing researchers lack specific guidance on how to choose a theory to frame their work. Addressing this gap in the literature, this article proposes a set of guidelines for the selection of ...
Linda D. Hollebeek +4 more
wiley +1 more source
Journal of Medical Education and Development, 2018 Introduction: Evaluating the quality of educational services is one of the most important jobs of the higher education. The SERVQUAL model for gap analysis evaluates the quality of services based on customer’s viewpoint.
Hasan Misaii, Mojgan Mohammadimehr
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QUALITY SERVICES EVALUATION MODEL BASED ON DEDICATED SOFTWARE TOOL [PDF]
Annals of the University of Petrosani: Economics, 2012 In this paper we introduced a new model, called Service Quality (SQ), which combines QFD and SERVQUAL methods. This model takes from the SERVQUAL method the five dimensions of requirements and three of characteristics and from the QFD method the ...
ANDREEA CRISTINA IONICĂ +3 more
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