Results 251 to 256 of about 19,093 (256)

Customer Relationship Management and Social Media Use

2014
Aurora Garrido Moreno, Nigel Lockett
openaire   +1 more source

Examining social customer relationship management among Irish hotels

International Journal of Contemporary Hospitality Management, 2018
Patrick McCole, Elena Carvajal-Trujillo
exaly  

Impact of Social Customer Relationship Management on Customer Satisfaction

Anber Abraheem Shlash Mohammad, Khaleel Ibrahim, Suleiman Mohammad, A. Vasudevan, Hassan Ali Al-Ababneh, Ibrahim Alkhaldy, Mohammad Motasem Alrfai, Hariharan N. Krishnasamy, Rabindra Dev Prasad Prasad   +8 more
openaire   +1 more source

Social media technology usage and customer relationship performance: A capabilities-based examination of social CRM

Journal of Business Research, 2014
Raj Agnihotri, Adam Rapp, Kevin J Trainor   +2 more
exaly  

Customer Relationship Management and the Social and Semantic Web

2012
openaire   +1 more source

Role of social media technologies and customer relationship management capabilities 2.0 in creating customer loyalty and university reputation

Journal of Marketing for Higher Education
Muhammad Shakil Ahmad, Muhammad Haroon Shoukat, Bilal Khan   +2 more
exaly