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Virtual Reference Services and Instruction

The Reference Librarian, 2006
This paper assesses the incorporation of instruction in library virtual reference services (VRS), and explores whether the rate, and nature of instruction provided to patrons during VRS sessions is...
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MOOving Towards a Virtual Reference Service

The Reference Librarian, 1994
Using the Internet and a software development program called LambdaMOO, it is possible to create a text-based and real-lime virtual reality for multiple users. In such a virtual reality, many simultaneous users can logon and communicate with each other, interact with programmed objects, and move around a virtual landscape (generically called a MOO ...
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Advantages of Library Virtual Reference Services

Bibliotekovedenie [Library and Information Science (Russia)], 2013
Information service of users is the most important function of the foreign and the Russian libraries. Informatization and computerization change the user’s needs, professional qualities of librarian-specialist, component part of stock, technology and organization of library processes, and mainly reference service.
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Examining virtual reference services in academic libraries

Public Services Quarterly, 2020
Virtual reference services, once considered an alternative to traditional in-person reference services, are now the norm.
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Planning, Implementing, and Using a Virtual Reference Service

Medical Reference Services Quarterly, 2003
Virtual reference (VR) can be a successful vehicle for libraries if there is a demonstrated need by the user base for such a service and if the library staff believes in, accepts, and plans thoroughly for the concept. This article focuses on the experiences of the Duke University Medical Center Library (DUMCL) in planning, implementing, and using a ...
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Promotion and Evaluation of a Virtual Live Reference Service

Medical Reference Services Quarterly, 2003
The University of North Carolina at Chapel Hill Health Sciences Library began providing virtual live reference service in the fall of 2001. The library was interested in exploring new ways to interact with users accessing electronic resources from outside the library.
Kathleen A, McGraw   +2 more
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Online students' use of virtual reference services

Journal of Electronic Resources Librarianship, 2018
Central Michigan University (CMU) provides a unique opportunity to study the impact of the move from face-to-face to online classes on student use of virtual reference services.
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A reference model of virtual service production networks

Service Oriented Computing and Applications, 2008
Virtual organisation of collaborative networks frequently demands for information and communication technology to support coordination of cross-organisational business process chains. Service-oriented software technologies provide promising means to regulate and enforce coordination of cross-organisational software service interactions but miss ...
Christian Zirpins, Wolfgang Emmerich
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Not Virtual, but a Real, Live, Online, Interactive Reference Service

Medical Reference Services Quarterly, 2003
In today's fast-paced environment, traditional medical reference services alone are not adequate to meet users' information needs. Efforts to find new ways to provide comprehensive service to users, where and when needed, have often included the use of new and developing technologies.
Lisa Lott, Jerant, Kenneth, Firestein
openaire   +2 more sources

InfoEyes Information Service: A Virtual Reference Service for Print-Impaired Individuals

The Reference Librarian, 2009
This article discusses the InfoEyes Information Service, an innovative virtual reference service for individuals who are print-impaired, which began as a pilot project in 2004 and continues to serve this historically underserved population. The context for this discussion is framed by a brief historical summary of the provision of library services for ...
Linda Rossman, Catherine A. Durivage
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