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Culture as a catalyst for regenerative co-creation: the role of yuanfen in driving customer voice through social bonds in P2P accommodation [PDF]
Frontiers in PsychologyIntroductionAs tourism shifts from sustainability toward regeneration, active customer participation has become essential for revitalizing the peer-to-peer (P2P) accommodation sector.
Huifang Liu, Huifang Liu, Xiaoting Huang
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Frontiers in Psychology, 2021 Given that customer voice behaviors are confused with customer complaint behaviors in usage, this study thoroughly explains the essential differences between the two constructs.
Guofu Chen, Shuhao Li
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Customer–Company Identification as the Enabler of Customer Voice Behavior: How Does It Happen?
Frontiers in Psychology, 2020 In this study, we define customer voice behavior as a consumer’s extra-role communicative behavior of offering suggestions or opinions to enterprises.
Hao Zhou, Yang Ran
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SAGE Open, 2021 Customer complaint or customer voice has been recognized as a key response to service failure that activates service recovery. This study aims at investigating how managing customer voice affects service recovery evaluation.
Phimai Nuansi, Piya Ngamcharoenmongkol
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Journal of Consumer Sciences, 2021 In 2018, Telkomsel's core business shifted its main services from Telephone and SMS services to Data and Digital services, since a declining trend of revenue starting 2014.
Billy Goenandar, Maya Ariyanti
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Frontiers in Psychology, 2022 Experience value is positively associated with user voice toward social media, but existing research lacks an examination of its mechanisms of action. Based on value co-creation theory, this paper explores the relationship between experience value (i.e.,
Wanying Zhu +5 more
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Frontiers in Big Data, 2022 Intelligent personal assistants (IPAs) such as Amazon Alexa, Google Assistant and Apple Siri extend their built-in capabilities by supporting voice apps developed by third-party developers.
Qian Hu +7 more
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Implementasi Quality Function Deployment (QFD) pada Produk Susu Kedelai
Rekayasa, 2009 Soya milk is healthy drink, and high nutrition such as protein, lowfat, carbohidrat, calsium, phosplior, iron, and vitamin. Besides that soya milk also cheaper than cow milk. But market of soya milk can not be expanse.
Diana Puspitasari +2 more
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Applying the mediating role of differentiation strategy in promoting the business performance of sports clubs [PDF]
مطالعات مدیریت راهبردی, 2020 Using a differentiation strategy is one aspect of business success, but to be successful in today's volatile market; you need to consider two other important components: customer knowledge management and customer voice marketing.
hossein brakhas +2 more
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Frontiers in Artificial Intelligence, 2022 Voice intelligence is a revolutionary “zero-touch” type of human-machine interaction based on spoken language. There has been a recent increase in the number and variations of voice assistants and applications that help users to acquire information.
Mels de Kloet, Shengyun Yang
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