Results 11 to 20 of about 10,469 (305)
Frontiers in Psychology, 2021 Given that customer voice behaviors are confused with customer complaint behaviors in usage, this study thoroughly explains the essential differences between the two constructs.
Guofu Chen, Shuhao Li
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Culture as a catalyst for regenerative co-creation: the role of yuanfen in driving customer voice through social bonds in P2P accommodation [PDF]
Frontiers in PsychologyIntroductionAs tourism shifts from sustainability toward regeneration, active customer participation has become essential for revitalizing the peer-to-peer (P2P) accommodation sector.
Huifang Liu, Huifang Liu, Xiaoting Huang
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Review of Latent Dirichlet Allocation Methods Usable in Voice of Customer Analysis
Acta Informatica Pragensia, 2018 The aim of the article is to detect and review existing topic modelling methods of Latent Dirichlet Allocation and their modifications usable in Voice of Customer analysis.
Lucie Sperkova
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Customer–Company Identification as the Enabler of Customer Voice Behavior: How Does It Happen?
Frontiers in Psychology, 2020 In this study, we define customer voice behavior as a consumer’s extra-role communicative behavior of offering suggestions or opinions to enterprises.
Yang Ran, Hao Zhou
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The Voice of the Parkinson Customer
Journal of Parkinson’s Disease, 2019 Background and Objectives: To improve the care for patients with chronic neurological conditions like Parkinson’s disease, identifying the core needs of patients is crucial.
Floris P. Vlaanderen +5 more
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SAGE Open, 2021 Customer complaint or customer voice has been recognized as a key response to service failure that activates service recovery. This study aims at investigating how managing customer voice affects service recovery evaluation.
Phimai Nuansi, Piya Ngamcharoenmongkol
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Journal of Consumer Sciences, 2021 In 2018, Telkomsel's core business shifted its main services from Telephone and SMS services to Data and Digital services, since a declining trend of revenue starting 2014.
Billy Goenandar, Maya Ariyanti
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Frontiers in Psychology, 2022 Experience value is positively associated with user voice toward social media, but existing research lacks an examination of its mechanisms of action. Based on value co-creation theory, this paper explores the relationship between experience value (i.e.,
Wanying Zhu +5 more
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Frontiers in Big Data, 2022 Intelligent personal assistants (IPAs) such as Amazon Alexa, Google Assistant and Apple Siri extend their built-in capabilities by supporting voice apps developed by third-party developers.
Qian Hu +7 more
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Implementasi Quality Function Deployment (QFD) pada Produk Susu Kedelai
Rekayasa, 2009 Soya milk is healthy drink, and high nutrition such as protein, lowfat, carbohidrat, calsium, phosplior, iron, and vitamin. Besides that soya milk also cheaper than cow milk. But market of soya milk can not be expanse.
Diana Puspitasari +2 more
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