Dianxin kexue, 2023 The evolution of customer service platforms was reviewed systematically, covering the first generation of interactive voice response (IVR) customer service, the second generation of multimedia online customer service, and the third generation of ...
Xiaoliang MA +3 more
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Presenting Structural Equation Modeling OF the Impact of Visionary Leadership on Optimal Customer Relationship Management with the Mediation Role of Employee Voice [PDF]
پژوهشهای مدیریت عمومی, 2020 Extended abstract Abstract Leaderships and management, as educational system administrators, are primary factors to facilitate educational goals achievement.
Alireza Sargolzaei, Aleme Keikha
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Designing a model for the effect of modern marketing techniques (digital and audio) on the performance of small sports businesses using the mediating role of the differentiation strategy [PDF]
کاوشهای مدیریت بازرگانی, 2022 Introduction: In a competitive environment, businesses should look for ways of being constantly informed of the needs and wants of customers so that they can take a step towards differentiating themselves and outperforming their competitors by providing ...
Hossein Brakhas +2 more
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Review of Latent Dirichlet Allocation Methods Usable in Voice of Customer Analysis
Acta Informatica Pragensia, 2018 The aim of the article is to detect and review existing topic modelling methods of Latent Dirichlet Allocation and their modifications usable in Voice of Customer analysis.
Lucie Sperkova
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Confirming Customer Satisfaction With Tones of Speech
IEEE Access, 2022 As customer satisfaction explicitly leads to repurchase behavior, the level of customer satisfaction affects both sales performance and enterprise growth.
Yen Huei Ko +3 more
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A Statistical Case Study for the Components of Spiritual and Charismatic Leadership in Reverse Engineering based on Voice of Customer in Iran Khodro Company [PDF]
Iranica Journal of Energy and Environment, 2022 Nowadays, vending is the most important pillar of a production set. The positive and significant points of the manufactured parts are attained by interviewing with the customer, sending a questionnaire to the customer, testing the market, investigating ...
M. Imani-Hassanloui +3 more
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Systematic construction of operator’s intelligent customer service
Dianxin kexue, 2020 Starting from the intelligent development of operators’ important voice customer service and WeChat customer service,the problems and challenges in traditional operator customer service were analyzed firstly.The key technologies in the intelligent ...
Bin DONG
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Jurnal Manajemen, 2017 Penelitian ini meneliti peran suara pelanggan untuk mendorong kata positif dari mulut dan pemasaran kerjasama penelitian dalam pelayanan pendidikan tinggi langka.
Fatik Rahayu
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Low frequency networks with star guads for broadband DSL access limited frequency pairs in LF networks [PDF]
Tehnika, 2015 Telecommunications service providers that plan to convert their existing voice networks to multimedia broadband DSL access networks face two major challenges: designing incompatibility of cables with cable accessories and electrical incompatibility of ...
Šćepanović Velimir R.
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PENERAPAN SISTEM VOICE OF CUSTOMER DALAM PENINGKATAN KUALITAS PRODUK PIE SUSU PADA USAHA PIE ELIS
Jurnal Performa, 2017 Tujuan dari penelitian ini adalah untuk mengetahui cara penerapan sistem voice of customer dalam meningkatkan kualitas produk pie susu pada usaha Pie Elis. Pengumpulan data dilakukan melalui teknik kuesioner dan wawancara.
Elissa Suwandi
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