Applying the mediating role of differentiation strategy in promoting the business performance of sports clubs [PDF]
مطالعات مدیریت راهبردی, 2020 Using a differentiation strategy is one aspect of business success, but to be successful in today's volatile market; you need to consider two other important components: customer knowledge management and customer voice marketing.
hossein brakhas +2 more
doaj
Dianxin kexue, 2023 The evolution of customer service platforms was reviewed systematically, covering the first generation of interactive voice response (IVR) customer service, the second generation of multimedia online customer service, and the third generation of ...
Xiaoliang MA +3 more
doaj +2 more sources
Presenting Structural Equation Modeling OF the Impact of Visionary Leadership on Optimal Customer Relationship Management with the Mediation Role of Employee Voice [PDF]
پژوهشهای مدیریت عمومی, 2020 Extended abstract Abstract Leaderships and management, as educational system administrators, are primary factors to facilitate educational goals achievement.
Alireza Sargolzaei, Aleme Keikha
doaj +1 more source
Designing a model for the effect of modern marketing techniques (digital and audio) on the performance of small sports businesses using the mediating role of the differentiation strategy [PDF]
کاوشهای مدیریت بازرگانی, 2022 Introduction: In a competitive environment, businesses should look for ways of being constantly informed of the needs and wants of customers so that they can take a step towards differentiating themselves and outperforming their competitors by providing ...
Hossein Brakhas +2 more
doaj +1 more source
The customer experience : a road-map for improvement [PDF]
, 2011 Purpose – This paper aims to respond to the call to help organisations to systematically engineer their customer experiences. Its objective is to investigate how organisations actually go about designing and improving their customer experiences ...
Johnston, Robert +3 more
core +1 more source
Frontiers in Artificial Intelligence, 2022 Voice intelligence is a revolutionary “zero-touch” type of human-machine interaction based on spoken language. There has been a recent increase in the number and variations of voice assistants and applications that help users to acquire information.
Mels de Kloet, Shengyun Yang
doaj +1 more source
Achieving Customer Satisfaction through Integrated Products and Services: An Exploratory Study [PDF]
, 2013 Much of the research on satisfying customer needs is strongly influenced by the product or service dichotomy. Customer solutions however represent a type of offering that integrates products and services.
Bourne, Dorota +9 more
core +1 more source
Exploring Voice of Customers to Chatbot for Customer Service with Sentiment Analysis [PDF]
, 2022 . Chatbots have been widely employed across a wide variety of companies and industries, from small- and medium-sized businesses to large corporations, and from e-commerce to financial institutions.
Aldianto, Leo; School of Business and Management, Institut Teknologi Bandung, Indonesia +1 more
core +1 more source
Systematic construction of operator’s intelligent customer service
Dianxin kexue, 2020 Starting from the intelligent development of operators’ important voice customer service and WeChat customer service,the problems and challenges in traditional operator customer service were analyzed firstly.The key technologies in the intelligent ...
Bin DONG
doaj +2 more sources
Jurnal Manajemen, 2017 Penelitian ini meneliti peran suara pelanggan untuk mendorong kata positif dari mulut dan pemasaran kerjasama penelitian dalam pelayanan pendidikan tinggi langka.
Fatik Rahayu
doaj +1 more source