Results 21 to 30 of about 6,234 (213)

Analytical Call Center Model with Voice Response Unit and Wrap-Up Time

Advances in Electrical and Electronic Engineering, 2015
The last twenty years of computer integration significantly changed the process of service in a call center service systems. Basic building modules of classical call centers – a switching system and a group of humans agents – was extended with other ...
Petr Hampl
doaj   +1 more source

Design and implementation of a VoIP PBX integrated Vietnamese virtual assistant: a case study

Journal of Information and Telecommunication, 2023
As digitization is integrated into daily life, media are increasingly transferred over the Internet. Voice-over-Internet Protocol (VoIP), the most popular media transfer technology, is attracting many researchers and investments.
Hai Son Hoang, Anh Khoa Tran, Thanh Phong Doan, Huu Khoa Tran, Ngoc Minh Duc Dang, Hoang Nam Nguyen   +5 more
doaj   +1 more source

Safety of Sodium‐Ion Batteries: Evaluation and Perspective from Component Materials to Cells, Modules, and Packs

Advanced Energy Materials, EarlyView.
This review provides a bottom‐up evaluation of sodium‐ion battery safety, linking material degradation mechanisms, cell engineering parameters, and module/pack assembly. It emphasizes that understanding intrinsic material stability and establishing coordinated engineering control across hierarchical levels are vital for preventing degradation coupling ...
Won‐Gwang Lim, Seoa Kim, Erik A. Wu, Darren H. S. Tan, Shawn Peng, Xiaolin Li   +5 more
wiley   +1 more source

Business intelligence using the fuzzy-Kano model

Journal of Intelligence Studies in Business, 2019
Today, understanding customer satisfaction is becoming a difficult and complex task for companies due to the explosive growth of the voice of the customer in online reviews.
Soumaya Lamrharia, Hamid Elghazi, Abdellatif El Faker   +2 more
doaj   +1 more source

Becoming resilient: Community‐driven change and the civic capacity index

American Journal of Community Psychology, EarlyView.
Abstract One of the principal features of successful community governance is that it is collaborative and thus dependent on a community's ability to work together. However, there are no valid, comprehensive means to assess a community's capacity to respond to civic challenges in collaborative ways, and that are predictive of community resilience and ...
David MacPhee, David Chrislip, Patti Schmitt   +2 more
wiley   +1 more source

The Made‐in‐Africa Evaluation framework: A decolonial approach to program evaluation

American Journal of Community Psychology, EarlyView.
Abstract The Made in Africa Evaluation (MAE) framework is a decolonial approach to program evaluation developed by African evaluators over the past 14 years. MAE may be appropriate to community psychologists who practice program evaluation or conduct research in Africa, but little is known about its implementation.
Takatso Sibanda, Robin Lin Miller
wiley   +1 more source

The Voice of the Parkinson Customer

Journal of Parkinson’s Disease, 2019
Background and Objectives: To improve the care for patients with chronic neurological conditions like Parkinson’s disease, identifying the core needs of patients is crucial.
Floris P. Vlaanderen, Lonneke Rompen, Marten Munneke, Marije Stoffer, Bastiaan R. Bloem, Marjan J. Faber   +5 more
doaj   +1 more source

‘Hurry Up and Get Me out of Here’: The Experience of People Under 65 Years (Still) Stuck in Aged Care

Australian Journal of Social Issues, EarlyView.
ABSTRACT Following the Royal Commission into Aged Care Quality and Safety, the Australian Government set a target for no‐one under 65 years of age to be living in residential aged care (RAC) by 2025. The numbers of young people in residential aged care (YPIRAC) have significantly declined since the start of the targets.
Elroy Dearn, Kate D'Cruz, Mark Brown, Jacinta Douglas, Dianne Winkler   +4 more
wiley   +1 more source

The Politics of Framing the Student Problem: Inquiries Into Australian Civics Education, 2006–2024

Australian Journal of Social Issues, EarlyView.
ABSTRACT Recurring debates about civics, the kinds of history that should, and should not, be taught in school, and ‘standards debates’ about the ‘basics’ typically follow on the heels of recurring moral panics about the ‘declining’ state of ‘our’ education system.
Patrick O'Keeffe, Judith Bessant, Madeline Drake   +2 more
wiley   +1 more source

SISTEM MANAJEMEN PENGADAAN LABORATORIUM: ANALISIS KEBUTUHAN SISTEM DARI PERSPEKTIF STAKEHOLDER

J@ti Undip: Jurnal Teknik Industri, 2020
Dalam fase merancang sistem informasi, terutama pada sistem informasi manajemen, menambahkan perspektif pelanggan merupakan hal yang mendasar. Dari sektor edukasi terutama universitas, laboratorium bertindak sebagai bagian utama dari aktivitas ...
Rayinda Pramuditya Soesanto
doaj   +1 more source