Results 21 to 30 of about 14,089 (224)

EVALUASI KEPUASAN KONSUMEN TERHADAP PELAYANAN KEFARMASIAN DI APOTEK KOTA YOGYAKARTA

open access: yesPharmaciana, 2014
Customer satisfaction with pharmaceutical care in pharmacy can be measured by comparing the expectations of consumers on the quality of pharmacy services desired by the fact that it received.
Faridah Baroroh
doaj   +1 more source

ANALISIS INDEKS KEPUASAN PENGGUNA LAYANAN PUSAT ARSIP INAKTIF (RECORD CENTER) ARSIP NASIONAL REPUBLIK INDONESIA

open access: yesJurnal Natapraja: Kajian Ilmu Administrasi Negara, 2018
ANRI Records Center has a strategic role for the record management. ANRI as a national archive institution has the consequence that ANRI records center is considered a role model by the public in terms of institutional aspects of the records center ...
Martino Martino
doaj   +1 more source

Penerapan Total Quality Management (TQM) pada Institusi Pendidikan (Suatu Konsekuensi Otonomi Daerah)

open access: yesJurnal Al Bayan: Jurnal Jurusan Pendidikan Bahasa Arab, 2012
Total Quality Management (TQM) is a people focused-management system that aims at enhancing a sustainable costumer satisfaction. There are four main fields of education that possibly apply certain principles of TQM : the function of administration, TQM ...
Juhaeti Yusuf
doaj   +1 more source

MODEL DEVELOPMENT OF NURSING STUDENT LOYALTY IN POLITEKNIK OF HEALTH

open access: yesJurnal Ners, 2017
Introduction: Loyalty of nursing student is an important factor that nursing education should pay attention in order to compete with other nursing educations; involved by perceived value, expectation, and quality assurance in nursing higher education ...
Hammad Hammad   +2 more
doaj   +1 more source

PERAN KUALITAS JASA PADA KEPUASAN SERTA DAMPAKNYA TERHADAP LOYALITAS DAN NIAT BERALIH NASABAH PT PEGADAIAN DI SURABAYA

open access: yesJournal of Business & Banking, 2014
This research examines the effect of service quality on satisfaction and its impact on customer loyalty and intention to switch of the customers of PT. Pegadaian in Surabaya.
Addis Al Hazmi, Emma Yulianti
doaj   +1 more source

The impact of customer experience on customer behavior intention use in social media commerce, an extended expectation confirmation model: An empirical study [PDF]

open access: yesManagement Science Letters, 2019
This paper aims to develop an integrated model designed to predict and explain a customer behavior intention use of s-commerce based on the concepts of customer experience (CE) and expectation confirmation model (ECM). This paper proposes a comprehensive
I Wayan Kandi Wijaya   +2 more
doaj   +1 more source

VIRTUAL ACCOUNT SANTRI : IKHTIYAR PESANTREN DALAM MEMBERIKAN LAYANAN PRIMA BERORIENTASI CUSTOMER SATISFACTION DI PONDOK PESANTREN

open access: yesIslamiconomic: Jurnal Ekonomi Islam, 2019
This article presents the services which is provided by Nurul Jadid Islamic Boarding School using the Virtual Account payment method. In essence, the purpose of a service is to provide a sense of satisfaction for the people who is being served.
Hasan Baharun, Rizaqil Ardillah
doaj   +1 more source

A comparison between latent variable models for evaluating the quality perceived from the hospital service users

open access: yesStatistica, 2007
During the last years, costumer satisfaction analysis is becoming more and more important in evaluating the service quality of the sanitary system.
Silvia Cagnone   +2 more
doaj   +1 more source

Analysis of Product Variation, Quality of Service and Their Effect on Customer Satisfaction

open access: yesIJEBD (International Journal of Entrepreneurship and Business Development), 2021
Purpose: This research aims to determine the effect of either partially or simultaneously of the variable product variation and service quality on customer satisfaction Design/methodology/approach: The data used of primary data which obtained by ...
Suarni Norawati   +4 more
doaj   +1 more source

Analisis Pengaruh Faktor Lokasi, Kualitas Layanan, dan Harga terhadap Kepuasan Pelanggan Produk Abon Sapi di Toko Kl Noeria Surakarta [PDF]

open access: yes, 2015
The study was aimed to determine the factors that affect costumer satisfaction of side dish product (abon) at store KL Noeria Surakarta. The method used in this study is a survey method of data collection using questionnaires in Accidental Sampling ...
Lamidi, K. N. (Karina)
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