Results 151 to 160 of about 238,593 (182)
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CRM Scorecard - CRM Performance Measurement
International Journal of Networked Computing and Advanced Information Management, 2012Customer Relationship Management (CRM) is a strategy implemented for managing a company’s interactions with customers, clients and sales prospects. Companies have invested or planning to invest huge amounts to implement CRM strategies, tools and infrastructure in order to attract and retain profitable customers in today’s increasingly competitive ...
Arwa M. AlSafi - +2 more
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2017
Companies are becoming more focused on customers and on new ways to approach them individually. Mobile technologies and Web 2.0 have been pushing companies to evolve in this area. This research is focused on the way Customer Relationship Management (CRM) systems are used, on a European level, by recruiting companies to assist candidates in finding a ...
Gregorio, Tania Isabel, Isaias, Pedro
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Companies are becoming more focused on customers and on new ways to approach them individually. Mobile technologies and Web 2.0 have been pushing companies to evolve in this area. This research is focused on the way Customer Relationship Management (CRM) systems are used, on a European level, by recruiting companies to assist candidates in finding a ...
Gregorio, Tania Isabel, Isaias, Pedro
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Best Practice & Research Clinical Anaesthesiology, 2011
Patients are harmed as a result of incidents. Both poor interdisciplinary communication and teamwork are contributing factors to such events. The principles of crisis resource management are meant to help prevent and manage difficulties and reflect both, the social-team-oriented and cognitive-individual-oriented aspects of human factors.
Østergaard, Doris +2 more
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Patients are harmed as a result of incidents. Both poor interdisciplinary communication and teamwork are contributing factors to such events. The principles of crisis resource management are meant to help prevent and manage difficulties and reflect both, the social-team-oriented and cognitive-individual-oriented aspects of human factors.
Østergaard, Doris +2 more
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Web 2.0 in the CRM domain: defining social CRM
International Journal of Electronic Customer Relationship Management, 2011Businesses are becoming more customer-centric and see a need to address customers more individually. An opportunity is identified in Web 2.0 technologies. Both CRM and Web 2.0 have been researched broadly in the past years, but not their potentially successful combination, which we call 'social CRM'.
Helms, R.W. +2 more
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Die Zukunft von CRM: Nach E-CRM kommt V-CRM
2001Die entscheidende Frage lautet nach wie vor: Was will der Kunde und welchen Beitrag kann CRM dazu leisten? CRM ist kein Selbstzweck. Es dient der Befriedigung von Kundenbedurfnissen. Die Bedurfnisstruktur hat sich in den letzten Jahrzehnten sehr stark verandert.
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CRM - Grundlagen und Erfolgsfaktoren
2004Customer Relationship Management ist ein Schlagwort, das in den letzten Jahren in Wissenschaft und Praxis verstarkt an Bedeutung gewonnen hat. Die Grunde dafur sind insbesondere in den aktuellen Marktbedingungen zu finden, die es Unternehmen er-schweren, sich erfolgreich vom Wettbewerb zu differenzieren und Kunden zu binden.
Sonja Grabner-Kräuter +1 more
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CRM und CRM-Systeme — Grundlagen und Überblick
2002Dieser Beitrag vermittelt einen Einstieg in das Thema Customer Relationship Management (CRM) und die Grundlagen von CRM-Systemen, worunter hier die organisatorische und technische Realisierung von CRM in Unternehmen verstanden werden soll. Wie aktuelle Untersuchungen zeigen, wird aus der Unternehmenspraxis uberwiegend die Notwendigkeit eines CRM ...
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