Results 11 to 20 of about 32,116 (267)
Matrik, 2023 Customer retention is the maintenance of long-term customer-company relationships through customer satisfaction thereby creating loyalty. Value co-creation is proven to have a significant role in creating customer loyalty, so that customer loyalty ...
Muhammad Baehaqi +2 more
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How customer satisfaction changes behavior: A case study of banking industry [PDF]
Management Science Letters, 2013 An increase on competition industry from one side and the need for customer retention on the other side in banking industry create necessary motivation to learn more about customer behavior.
Hossein Vazifedoost +2 more
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Modeling Relationships between Salesperson Emotional Intelligence and Customer Loyalty through Mediation of Salesperson Performance and Customer Value Co-Creation Behavior [PDF]
مطالعات منابع انسانی, 2020 Background & Purpose: The ability to interact with customers effectively requires the identification of mental states and persuasion skill that can improve sales performance.
Naser Asgari +3 more
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Journal of Sustainable Marketing, 2020 Corporate philanthropy is one of the most debated topics among scholars for socially responsible firms. This study examines the impact of corporate philanthropy on customer citizenship behavior.
Linart Janbout
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A study on impact of workplace spirituality on customer–oriented organizational citizenship behavior by considering the role of spiritual intelligence: A case study of an insurance company [PDF]
Management Science Letters, 2013 Present study investigates the effect of workplace spirituality on customer–oriented organizational citizenship behavior by considering the role of spiritual intelligence.
Jaber Moghaddampour +1 more
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Engaging the customers through social mobile application experience
Business Review, 2022 This paper aims to investigate the customer experience and postpurchase behavior in the mobile application environment. This study is experimental with a quantitative approach.
Nida Zaheer , Muhammad Rizwan
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Effects of customer engagement behavior on customer loyalty
Pressacademia, 2017 In this research, personal caring service field consumer are analyzed consumer behavior participation effect of the customers loyalty. This research is considered as a descriptive study, personal caring service consumers structured questionnaire administered data was obtained by convenience sampling method.
TASKİN, Ercan, DEMİRAG, Fatma
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Frontiers in Psychology, 2022 This study explores the impact of customers’ value co-creation behavior on their experiences with and loyalty to P2P accommodations. We propose a theoretical model integrating two lines of tourism research: customer value co-creation and customer ...
Jing Lyu, Keyan Cao, Shan Yang
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The Impact of Other Customers on Customer Citizenship Behavior
Psychology & Marketing, 2013 ABSTRACTDespite extensive research on the antecedents of customer citizenship behavior, the influence of other customers remains a neglected area in service research. Drawing on social information processing and interpersonal influence theories, this article investigates how citizenship behavior of focal customers is shaped by citizenship behavior of ...
Yi, Youjae, Gong, Taeshik, Lee, Hyojin
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SAGE Open, 2021 This study expanded the research on service climate to the perspective of customers in the hospitality context and explicated the influence mechanism of service climate on customer citizenship behavior.
Hailian Qiu, Ning Wang, Minglong Li
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