Results 31 to 40 of about 4,327,529 (241)
Frontiers in Psychology, 2022 This study explores the impact of customers’ value co-creation behavior on their experiences with and loyalty to P2P accommodations. We propose a theoretical model integrating two lines of tourism research: customer value co-creation and customer ...
Jing Lyu, Keyan Cao, Shan Yang
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SAGE Open, 2021 This study expanded the research on service climate to the perspective of customers in the hospitality context and explicated the influence mechanism of service climate on customer citizenship behavior.
Hailian Qiu, Ning Wang, Minglong Li
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AMAR (Andalas Management Review), 2021 This paper systematically examines the literature review in the field of customer switching behavior. Based on the literature review, it can be concluded that customer switching behavior is a topic that has been widely researched, with a focus on ...
Ares Albirru Amsal +2 more
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The mediating role of customer participation in the relationship between customer attitude and customer citizenship behavior of online shopping customers [PDF]
المجلة العلمية للدراسات والبحوث المالية والتجارية, 2023 This research aimed to explore the mediating role of customer participation in the relation between customer attitude (CA) and customer citizenship behavior (CCB) of online shopping customers in Egypt.
Manal Mohamed Ahmed EL Mekebbaty
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Customer–Company Identification as the Enabler of Customer Voice Behavior: How Does It Happen?
Frontiers in Psychology, 2020 In this study, we define customer voice behavior as a consumer’s extra-role communicative behavior of offering suggestions or opinions to enterprises.
Yang Ran, Hao Zhou
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Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh, 2021 The study aims to investigate the relationship between customer value co-creation behavior, satisfaction and loyalty in healthcare industry. Value co-creation behavior is defined customer participation behavior, which refers ...
Nguyễn Ngọc Duy Phương +4 more
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A Study of Customer Orientation and Customer Commitment in the Food Sector of Pakistan
The Lahore Journal of Business, 2020 This study examines the relationship of a firm’s customer orientations, salesperson customer-oriented behavior and customer intimacy with customer commitment.
Muhammad Ahmad, Mirza Ashfaq Ahmed
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Frontiers in Psychology, 2022 Affected by COVID-19, there is a growing trend toward healthy lifestyles and organic food consumption. The literature on organic foods focuses on the factors that influence buying behavior.
Weiping Yu +3 more
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Antecedents of tour guide's innovation behavior
Tạp chí Khoa học Đại học Mở Thành phố Hồ Chí Minh - Kinh tế và Quản trị kinh doanh, 2020 Service innovation behaviors have generally been investigated from the company’s and employee’s perspectives, but the role of customer participation in service innovation has received little attention.
Võ Thị Ngọc Liên +1 more
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Wacana: Jurnal Sosial dan Humaniora, 2023 This research aims to determine and explain the effect of customer value co-creation behavior on customer value. This research is explanatory research using a quantitative approach.
Mustika Ekawati +2 more
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