Results 21 to 30 of about 4,327,529 (241)
Journal of Sustainable Marketing, 2020 This study investigates the impact of corporate social responsibility (CSR) on customer citizenship behavior in the hospitality industry. Further, it explores the mediation effect of customer-company identification and the moderating role of generation ...
Fatima Alhouz
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Customer value creation really works? The mediating role of customer self-determination and role stress [PDF]
, 2014 This article examines the mechanisms by which customer value creation in-role behavior and customer value creation extra-role behavior influence customer well-being.
Gong, Taeshik +2 more
core +3 more sources
El Dinar, 2021 This study aims to determine the effect of knowledge, brand image and customer behavior on customer decision in choosing savings products. Some of previous studies stated that variables which influence customer decisions are knowledge, brand image and ...
Zulfi Amalia Putra, Rini Safitri
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The Effect of Customer Value Co Creation Behavior and Brand Preference on Repurchase Intention [PDF]
کاوشهای مدیریت بازرگانی, 2021 Today, businesses have particular attention to customer participation and their responsibility towards firms in order to increase their profits and market share.
Mostafa Ebrahimpour Azbari, +2 more
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How customer satisfaction changes behavior: A case study of banking industry [PDF]
Management Science Letters, 2013 An increase on competition industry from one side and the need for customer retention on the other side in banking industry create necessary motivation to learn more about customer behavior.
Hossein Vazifedoost +2 more
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Matrik, 2023 Customer retention is the maintenance of long-term customer-company relationships through customer satisfaction thereby creating loyalty. Value co-creation is proven to have a significant role in creating customer loyalty, so that customer loyalty ...
Muhammad Baehaqi +2 more
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Journal of Sustainable Marketing, 2020 Corporate philanthropy is one of the most debated topics among scholars for socially responsible firms. This study examines the impact of corporate philanthropy on customer citizenship behavior.
Linart Janbout
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Modeling Relationships between Salesperson Emotional Intelligence and Customer Loyalty through Mediation of Salesperson Performance and Customer Value Co-Creation Behavior [PDF]
مطالعات منابع انسانی, 2020 Background & Purpose: The ability to interact with customers effectively requires the identification of mental states and persuasion skill that can improve sales performance.
Naser Asgari +3 more
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A study on impact of workplace spirituality on customer–oriented organizational citizenship behavior by considering the role of spiritual intelligence: A case study of an insurance company [PDF]
Management Science Letters, 2013 Present study investigates the effect of workplace spirituality on customer–oriented organizational citizenship behavior by considering the role of spiritual intelligence.
Jaber Moghaddampour +1 more
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Engaging the customers through social mobile application experience
Business Review, 2022 This paper aims to investigate the customer experience and postpurchase behavior in the mobile application environment. This study is experimental with a quantitative approach.
Nida Zaheer , Muhammad Rizwan
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