Customer value creation really works? The mediating role of customer self-determination and role stress [PDF]
, 2014 This article examines the mechanisms by which customer value creation in-role behavior and customer value creation extra-role behavior influence customer well-being.
Gong, Taeshik +2 more
core +3 more sources
A Statistical Case Study for the Components of Spiritual and Charismatic Leadership in Reverse Engineering based on Voice of Customer in Iran Khodro Company [PDF]
Iranica Journal of Energy and Environment, 2022 Nowadays, vending is the most important pillar of a production set. The positive and significant points of the manufactured parts are attained by interviewing with the customer, sending a questionnaire to the customer, testing the market, investigating ...
M. Imani-Hassanloui +3 more
doaj +1 more source
The impact of other customers on customer citizenship behavior [PDF]
, 1984 Despite extensive research on the antecedents of customer citizenship behavior, the influence of other customers remains a neglected area in service research.
Mark Ludwig +28 more
core +2 more sources
“Do Good, Have Good”: A Serial Mediation Analysis of CSR with Customers’ Outcomes
Frontiers in Psychology, 2020 Corporate social responsibility (CSR) is envisaged to offer several outcomes and while customer-specific consequences are unclear or have not obtained due attention, there is a dearth of literature that focuses on perceptual, attitudinal and behavioral ...
Ishfaq Ahmed +5 more
doaj +1 more source
Jurnal Manajemen & Agribisnis, 2021 The current trend of people's lifestyles is to start consuming foods that are safe and environmentally friendly. The development of information on the usefulness of organic products more broadly becomes necessary.
Maya Maria +3 more
doaj +1 more source
Prediction Algorithm of User's Brand Conversion Intention Based on Fuzzy Emotion Calculation
Frontiers in Psychology, 2022 Branding is a magic weapon for enterprises to participate in international competition, and empowering enterprises through branding has become a national strategy in the new era. Economic and social development has won wide acclaim from the international
Youwen Ma
doaj +1 more source
The effect of green hotel practices on green customer citizenship behavior: Exploring the roles of customer trust and identification [PDF]
Innovative MarketingType of the article: Research Article AbstractThe hospitality industry has shown a growing commitment to adopting strategic green practices that aim to reduce environmental footprints while fostering brand loyalty.
Van Hao Hoang, Dinh Dung Vu
doaj +1 more source
The Effect of Customer Value Co Creation Behavior and Brand Preference on Repurchase Intention [PDF]
کاوشهای مدیریت بازرگانی, 2021 Today, businesses have particular attention to customer participation and their responsibility towards firms in order to increase their profits and market share.
Mostafa Ebrahimpour Azbari, +2 more
doaj +1 more source
Asia Marketing Journal, 2010 The role of customers in product, service production and delivery is getting more important. Especially, customers` progressive participation in service circumstance bring to success of service delivery and improve service quality.
Mi Young Park +2 more
doaj +1 more source
Behavioral Sciences, 2022 In the field of organizational management, research on employees’ life experiences is insufficient. It remains unclear how employees’ non-work experiences affect customer service quality.
Yunyun Luan, Meizhen Lv, Lei Wang
doaj +1 more source