Customer citizenship behavior ccb

Results 31 to 40 of about 4,610,124 (125)

EHA2021 Virtual Congress Abstract Book

, 2021
HemaSphere, Volume 5, Issue S2, June 2021.
wiley +1 more source

Emotion‐Focused Human Resource Management and Compassionate Care Behavior: Integrating Emotion Regulation Theory With Public Service Motivation Theory

Journal of Nursing Management, Volume 2025, Issue 1, 2025.
Aim To examine the impact of emotion‐focused human resource management (EFHRM) on compassionate care behavior (CCB) among nursing staff, and to explore the mediating role of emotional labor and the moderating effect of public service motivation. Background CCB—nurses’ empathetic and patient‐centered actions that meet patients’ emotional and physical ...
Xiaodong Ji +5 more
wiley +1 more source

Self‐reported cultural competence among Czech and Slovakian nurses: A comparative correlation study

International Nursing Review, Volume 71, Issue 4, Page 1072-1079, December 2024.
Abstract Aim This study aimed to compare the level of cultural competence among nurses working in clinical practice in Slovakia and the Czech Republic. Background Demographic changes have greatly affected the health sector in Slovakia and the Czech Republic.
Martin Červený, Valérie Tóthová
wiley +1 more source

Chinese currency exceptionalism: The curious internationalisation of the renminbi

The World Economy, Volume 47, Issue 11, Page 4436-4462, November 2024.
Abstract The People's Republic of China (PRC) lacks the macroeconomic conditions to internationalise its currency, the renminbi (RMB). Despite tight controls on capital markets in China, the international use of the RMB has increased significantly with the RMB becoming the fifth most used currency in global trade and financial markets.
Paolo Balmas, David Howarth
wiley +1 more source

Tourist personality, value co‐creation, and emotional well‐being

International Journal of Consumer Studies, Volume 48, Issue 1, January 2024.
Abstract This study aimed to examine value co‐creation as a predictor of customer satisfaction and emotional well‐being using a comprehensive research model. It investigated the personal (customer extraversion and agreeableness) and situational (customer–employee rapport) variables that influence value co‐creation (customer participation and ...
Abdullah Uslu, Petek Tosun
wiley +1 more source

From privacy concerns to customer citizenship behavior: the mediating role of trust in medical beauty apps

Cogent Social Sciences
In the digital economy, data-driven personalization intensifies consumer privacy concerns, particularly in sensitive contexts like Chinese medical beauty apps. While extensive research links privacy concerns to negative outcomes, their impact on positive,
Lifeng Chen +3 more
doaj +1 more source

Flirting with a basic income in Canada: Were the lessons worth the risk of popular backlash?

International Social Security Review, Volume 77, Issue 1-2, Page 67-83, January-June 2024.
Abstract Canada responded to the COVID‐19 pandemic with a series of supports, including direct payments to workers displaced by public health measures. While not a true basic income, the experience highlighted a number of issues including challenges with implementation and intergovernmental relations that affected public opinion and must be dealt with ...
Evelyn L. Forget, Sid Frankel
wiley +1 more source

The role of guest loyalty between satisfaction with service recovery and guest behavior in mountain hotels

Mенаџмент у хотелијерству и туризму
Purpose – The purpose of the study is to investigate the role of guest loyalty in the relationship between satisfaction with service recovery (SSR) and consumer citizenship behavior (CCB), as well as dysfunctional customer behavior (DCB) of hotel guests.
Milica Josimović +2 more
doaj +1 more source

Credit Cooperatives and Income Growth: Analyzing the Role of Financial Sustainability

Discrete Dynamics in Nature and Society, Volume 2024, Issue 1, 2024.
Credit cooperatives not only promote the rural economy but also play an important role in providing effective and green financing. This paper aims to study the role of financial sustainability in the relationship between credit cooperation and income growth.
Zhen Liu +4 more
wiley +1 more source

Relationships among para-social interaction, perceived benefits, community commitment, and customer citizenship behavior: Evidence from a social live-streaming platform

Acta Psychologica
Encouraging online consumers to participate in the value enhancement process of products and stimulating users to engage in spontaneous and voluntary behaviors, the so-called Customer Citizenship Behaviors (CCBs), can significantly contribute to ...
Chong Jiang, Ling He, Shunwu Xu
doaj +1 more source

customer citizenship behavior
customer satisfaction