Results 151 to 160 of about 2,011,135 (294)

Engaging With You Because I am Amused by You: A Multi-Method Approach Exploring the Effect of Frontline Employee Humor on Customer Service Engagement

SAGE Open
Motivating customers to proactively engage in service with frontline employees (FLEs) is essential for contemporary hospitality organizations. Existing literature has well documented that customer service engagement is associated with a wide range of ...
Donghua Xiao, Yuxin Ni, Tianran Yang, Xiuwen Zhao, Jincen Xiao   +4 more
doaj   +1 more source

Context‐centric proactive information delivery for Knowledge Work support: Opportunities, challenges, and directions. An Annual Review of Information Science and Technology (ARIST) paper

Journal of the Association for Information Science and Technology, EarlyView.
Abstract Context‐centric proactive information delivery (PID) is a relatively underexplored domain within recommender systems (RS) aimed at enhancing Knowledge Workers' productivity by proactively providing relevant information during digital tasks.
Mahta Bakhshizadeh, Christian Jilek, Markus Schröder, Heiko Maus, Andreas Dengel   +4 more
wiley   +1 more source

Customer brand engagement behavior in online brand communities

, 2018
CUSTOMER BRAND ENGAGEMENT BEHAVIOR IN ONLINE BRAND COMMUNITIES Customer brand engagement behavior in online brand communities (-
Gong, Taeshik
core   +1 more source

Developing a critical caste analysis within information science and technology: A research review: An Annual Review of Information Science and Technology (ARIST) paper

Journal of the Association for Information Science and Technology, EarlyView.
Abstract Caste—an ascriptive social hierarchy in South Asia and its diaspora—is a globalized phenomenon. Recent caste‐based discrimination, particularly in technology companies and anti‐caste efforts to address it, has compelled academia, policy, and the technology industry to better understand contemporary mechanics of caste.
Nayana Kirasur, Britt Paris
wiley   +1 more source

Going beyond on-pitch success: fan engagement as a catalyst for growth [PDF]

, 2013
This research investigates the case of fan engagement as a strategy for long-term growth for football clubs. Through an exploratory methodology this study gains a valuable insight into the current perceptions and usage of fan engagement, with a ...
Allison, Nicole
core  

Conceptualizing algorithmic inequality and future agenda. An annual review of information science and technology (ARIST) paper

Journal of the Association for Information Science and Technology, EarlyView.
Abstract The issue of inequality caused by algorithms, termed ‘algorithmic inequality’, has recently attracted scholarly attention in many disciplines due to its profound implications for society. While the body of literature on algorithmic inequality has grown, there remains a lack of comprehensive understanding of its nature, drivers, and impact ...
Shiwei Jia, Jia Tina Du, Hui Yan
wiley   +1 more source

Co-creation or Co-destruction: A Perspective of Online Customer Engagement Valence. [PDF]

Front Psychol, 2020
Siddique J, Shamim A, Nawaz M, Nawaz M, Faye I, Rehman M.   +5 more
europepmc   +1 more source

What is user engagement? revisited: A comprehensive review of the concept of user engagement from 2010 to 2025. An Annual Review of Information Science and Technology (ARIST) paper

Journal of the Association for Information Science and Technology, EarlyView.
Abstract User engagement (UE) has long been proposed as a holistic framework for understanding user‐technology interactions and a mediator for outcomes of digital technology use, such as learning, health behavior change, information acquisition, and social connectivity.
Heather L. O'Brien
wiley   +1 more source

Did AI win after all?

Journal of the Association for Information Science and Technology, EarlyView.
Abstract Algorithmic platforms are reshaping how people work and how human activity is rendered intelligible within data‐intensive systems. This paper argues that Heidegger's philosophy of technology, specifically Ge‐stell (enframing) and Poiesis (bringing‐forth), offers information science a conceptual vocabulary for understanding both algorithmic ...
Fred Fonseca
wiley   +1 more source