Results 11 to 20 of about 911,249 (301)
Developing a Customer Experience Management Framework in Hoteling Industry: A Systematic Review of Theoretical Foundations [PDF]
مدیریت بازرگانی, 2020 Objective Customer experience is considered as a concept that can indicate the organizations performance in the current era. Creating an engaging experience is the distinctive feature for an organization and delivering a great experience is important in ...
Samaneh Rahimian +3 more
doaj +1 more source
Identifying Organizational Factors and Components Influencing Customer Experience Management Maturity: A Meta-synthesis Approach [PDF]
مدیریت بازرگانی, 2023 Objective Since the mid-1950s, many subjects related to customer experience, including measuring the customer experience, its effect on loyalty and brand, etc.
Payam Mardazad Navi +3 more
doaj +1 more source
Foods, 2023 It is a well-felt recent phenomenal fact that global food prices have dramatically increased and attracted attention from practitioners and researchers.
Talat Ulussever +4 more
doaj +1 more source
Implications of customer participation in outsourcing noncore services to third parties [PDF]
, 2020 Purpose Focal service providers increasingly involve customers in the decision-making about outsourcing parts of the service delivery process to third parties.
De Pourcq, Kaat +4 more
core +3 more sources
Impact of a Patient Experience Leadership Structure on Performance and Engagement
Journal of Patient Experience, 2020 The patient experience leadership structure at Northwell Health is strategically championed by Culture Leaders, a novel role established to transform the organizational culture from “service excellence” to “patient experience.” This case report describes
Sven Gierlinger BA +2 more
doaj +1 more source
The Quality of Private Early Childhood Education and Care Centers: A Ras Al Khaimah-based Case Study
Gulf Education and Social Policy Review, 2022 Background: Quality care and education in the first eight years of life play a critical role in young children's development. Despite how the importance of Early Childhood Education (ECE) has become more widely accepted both in the United Arab Emirates ...
Priti Verma +3 more
doaj +1 more source
Customer Experience Management; Trends and Areas in Research [PDF]
مدیریت بازرگانی, 2021 Objective Customer experience management has been regarded as a hot topic for managers and marketing researchers recently. The growing interest in the customer experience area is a result of the increasing complexity of channels, interactions, choices ...
Parisa Mousavi +3 more
doaj +1 more source
At-Risk Brand Relationships and Threats to the Bottom Line
GfK Marketing Intelligence Review, 2018 Like a stock portfolio, each relationship type offers a brand higher or lower growth opportunities and risks. The type of relationship is particularly relevant in brand crisis events.
Hupp Oliver +2 more
doaj +1 more source
, 2021 The impact of increasing advancement in digital technologies is driving massive changes in contemporary business enterprises affecting every dimension of society, especially the way individuals buy, research, and interact with one another and with leading brands. This chapter explores case studies of specific leading brands to illustrate this principle
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Quantitative Finance and Economics, 2020 With the emergence and spreading of COVID-19 pandemic all over the world, the uncertainty has been increasing for countries. Depending on this condition, especially emerging countries have been affected negatively by foreign portfolio investment outflows
Mustafa Tevfik Kartal +2 more
doaj +1 more source