Results 71 to 80 of about 911,249 (301)

Designing a Model to Manage the Experience of Banking Service Customers [PDF]

کاوش‌های مدیریت بازرگانی, 2019
The present study aims to design a model to manage the experience of banking service customers. The research method is qualitative. Data collection and data analysis were conducted based on the grounded theory method.
Ebrahim Heshmati, Hamid Reza Saeednia, Ali Badie Zadeh   +2 more
doaj   +1 more source

Linking experience realms and experiential service brand loyalty: Determinants and outcomes for future operationalization [PDF]

, 2008
The concept of ‗Customer Experience‘ has evolved as an imperative area of study within the marketing discipline. Despite its importance and the positive attention this concept received during the last few years, the explanation of customer experiences ...
Ismail, AR, Lim, L, Melewar, TC
core  

Digital Banking, Customer Experience and Financial Performance: UK Bank Managers’ Perceptions [PDF]

, 2018
Purpose – The study examines managers’ perceptions of digital banking’s effect on customer experience and banks’ financial performance. Design/methodology/approach – The research uses interviews from senior UK Bank managers to gather their views on ...
Alboul, Lyuba, Beer, Martin, Ezepue, Patrick, Mbama, Cajetan Ikechukwu   +3 more
core   +1 more source

Disentangling the relationships between denomination of origin regulatory councils activities and Spanish wineries' export performance

Agribusiness, EarlyView.
Abstract World markets for quality differentiated agri‐food products are highly competitive, presenting significant challenges for firms aiming to compete effectively. Government agencies and business organizations often implement various export promotion policies to address these challenges.
Nicolás Depetris‐Chauvin, Marta Fernández‐Olmos   +1 more
wiley   +1 more source

Staging the new retail drama: at a metaverse near you! [PDF]

, 2010
Consumers have traditionally looked for products that could fulfill their needs and retailers responded to demand by initially adopting product-oriented, and then more recently, customer-oriented strategies.
Bourlakis, M, Papagiannidis, S
core   +4 more sources

Wine Tourism as a Catalyst for Sustainable Performance: The Mediating Role of Corporate Legitimacy and Green Innovation

Agribusiness, EarlyView.
ABSTRACT This study aims to explore the influence of Wine Tourism (WT) on the Sustainable Performance (SP) of wineries in Spain. It particularly investigates how Corporate Social Legitimacy (CSL) and Green Innovation (GI) may act as intermediary factors in this relationship.
Javier Martínez‐Falcó, Eduardo Sánchez‐García, Bartolomé Marco‐Lajara, Luis A. Millán‐Tudela   +3 more
wiley   +1 more source

Business experience and start-up size: buying more lottery tickets next time around? [PDF]

, 2014
This paper explores the determinants of start-up size by focusing on a cohort of 6247 businesses that started trading in 2004, using a unique dataset on customer records at Barclays Bank.
A Abadie, A Abadie, A Amaral, A Coad, A Coad, A Deaton, A McKelvie, A Robb, Alex Coad, AR Thurik, B Cassiman, B Jovanovic, CE Bamford, D Levinthal, D Politis, D Staiger, DB Audretsch, DB Audretsch, DB Audretsch, DB Audretsch, DJ Storey, E Santarelli, F Lotti, G Buenstorf, H Gorg, H Oosterbeek, HK Hvide, J Frankish, J Gimeno, J Mata, J Mata, J Mata, J-L Capelleras, J-M Arauzo-Carod, Julian S. Frankish, L Cabral, M Almus, M Caliendo, M Frolich, M Resende, M Rin Da, MG Colombo, MG Colombo, MLA Hayward, MS Dahl, P Andersson, P Davidsson, PA Geroski, PA Geroski, PA Geroski, Paul Nightingale, PW Roberts, R Koenker, Richard G. Roberts, RJ Barkham, RW Fairlie, S Chlosta, S Firpo, S Girma, S Gottschalk, S Klepper, S Laspita, S Nurmi, S Ongena, T Astebro, T Bates, Y Ijiri, ZJ Acs   +67 more
core   +1 more source

The Role of Coordination Mechanisms and Transaction Costs Promoting Sustainability Performance in Agri‐Food Supply Chains: Evidence From Ecuador

Agribusiness, EarlyView.
ABSTRACT Social tensions and resource depletion pose significant challenges to the agri‐food sector, highlighting the need for coordinated strategies to ensure sustainability in supply chains. Despite its critical importance, the relationship between coordination mechanisms and sustainability performance remains underexplored.
Carlos Moreno‐Miranda, Liesbeth Dries
wiley   +1 more source

Equity drivers and the customer experience [PDF]

, 2017
Customer experience has become a top priority for business managers and marketing scholars. However, research on this topic remains relatively scarce, particularly with regard to the drivers of the customer experience.
Gao, Lily, Melero, Iguácel, Rondán Cataluña, Francisco Javier (Coordinador), Sesé, Javier   +3 more
core  

Airline E-commerce user experience experiment: An investigation of Thai LCCs passengers' purchasing behaviour among different online platforms [PDF]

, 2019
Purpose: This study examines the current state of the airline’s e-commerce platforms and seek to identify their benefits and disadvantages in the aspect of user experience.
Cheramakara, Narudh, Pasupa, Sarakard
core   +2 more sources