Results 181 to 190 of about 1,362,111 (342)

Leveraging artificial intelligence for predictive customer churn modeling in telecommunications: a framework for enhanced customer relationship management. [PDF]

Sci Rep
Abdelhady MG, Mohamed KA.
europepmc   +1 more source

Evaluating the Effect of AI-Powered Chatbot Integration on Customer Satisfaction and Experience in Digital Customer Service

International Journal of Advanced Research in Science, Communication and Technology
This study evaluates the effect of AI-powered chatbot integration on customer satisfaction and experience in digital customer service. As artificial intelligence advances, chatbots have become essential tools in improving service delivery by providing immediate, consistent, and scalable customer interactions. This research investigates the relationship
openaire   +1 more source

Does ESG Investing Pay off? Comparing the Performance of ESG and Traditional ETFs Across European and US Markets

Business Strategy and the Environment, EarlyView.
ABSTRACT Investors have long recognized the importance of firms in promoting sustainability, leading to the rise of socially responsible investment (SRI). Specifically, there is a growing preference for exchange‐traded funds (ETFs) that prioritize environmental, social, and governance (ESG) principles.
Sandra Tenorio‐Salgueiro, Andrea Martínez‐Salgueiro, Rubén Lado‐Sestayo, Milagros Vivel‐Búa   +3 more
wiley   +1 more source

How Employees' Emotional Labor Promotes Perceived Service Quality: A Dual-Pathway Model. [PDF]

Behav Sci (Basel)
Cheng P, Zhao X.
europepmc   +1 more source

Green Banking Practices, Social, Health and Environmental Disclosures and Bank Financial Performance: The Role of Innovations and Corporate Governance

Business Strategy and the Environment, EarlyView.
ABSTRACT Regulators in the banking industry in the Sub‐Saharan Africa (SSA) region are progressively concentrating on corporate innovation and bank social, health and environmental disclosures (BSHED) as crucial corporate governance (CG) structures to improve bank financial performance (BFP).
Douglas A. Adu, Musa Mangena, Emmanuel Adegbite, Frank Boateng   +3 more
wiley   +1 more source

Decoding brand sentiments: Leveraging customer reviews for insightful brand perception analysis using natural language processing and Tableau. [PDF]

PLoS One
Hu JJH, Ahmad F, Bader-El-Den M.
europepmc   +1 more source

Making personalization work : a review of 45 years of personalization research and its customer outcomes [PDF]

, 2020
De Keyser, Arne, Mehmood, Khalid, Verleye, Katrien   +2 more
core  

User Experience Evaluation Framework for Human-Centered Design

Interacción, 2014
Hiroyuki Miki
semanticscholar   +1 more source

Leadership and Sustainability in a Globalized World: Emerging Trends, Global Contexts, Key Challenges, and Effective Strategies

Business Strategy and the Environment, EarlyView.
ABSTRACT This systematic review analyzes 109 studies from top business journals, exploring the connection between leadership and sustainability, including key leadership styles, emerging trends, and challenges in integrating sustainability into organizational strategies and operations.
Muzhar Javed, Bilal. Bilal, Nacef Mouri, Muhammad Faisal   +3 more
wiley   +1 more source

The Use of Industry 4.0 and 5.0 Technologies in the Transformation of Food Services: An Integrative Review. [PDF]

Foods
Cantarelli da Silva R, Bacharini Lima L, Batistela Dos Santos E, Akutsu RC.   +3 more
europepmc   +1 more source