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Journal of Fashion Marketing and Management: An International Journal, 2020
PurposeThis study intends to examine consumers' fashion customization experiences through a web content mining (WCM) approach. By applying the theory of customer value, this study explores the benefits and costs of two levels of mass customization (MC) to identify the values derived from style (i.e. shoe customization) and fit customization experiences
Chunmin Lang, Sibei Xia, Chuanlan Liu
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PurposeThis study intends to examine consumers' fashion customization experiences through a web content mining (WCM) approach. By applying the theory of customer value, this study explores the benefits and costs of two levels of mass customization (MC) to identify the values derived from style (i.e. shoe customization) and fit customization experiences
Chunmin Lang, Sibei Xia, Chuanlan Liu
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Investigating the role of customer forgiveness following a double deviation
Journal of Services Marketing, 2022Purpose Despite double deviation being an acknowledged phenomenon in services marketing, less research has been devoted to the evaluation of the underlying relationships between cognitive appraisals, customer forgiveness and postrecovery actions ...
Cheng-Yu Lin, En-yi Chou
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Journal of Foodservice Business Research, 2023
Innovation in restaurant and hospitality technology has proliferated recently . Restaurants have been utilizing different self-service technologies (SST) to expand their business and enhance customer satisfaction . This paper examines the SST values that
Motaz Zaitouni, Kevin Murphy
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Innovation in restaurant and hospitality technology has proliferated recently . Restaurants have been utilizing different self-service technologies (SST) to expand their business and enhance customer satisfaction . This paper examines the SST values that
Motaz Zaitouni, Kevin Murphy
semanticscholar +1 more source
Tourism Economics, 2020
When building successful service experience, service providers have to consider multiple factors from a multi-element standpoint. This study aims to establish a new conceptual model for key factors affecting service experience and determine the ...
Yen-Hao Hsieh, I-Chun Chuang
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When building successful service experience, service providers have to consider multiple factors from a multi-element standpoint. This study aims to establish a new conceptual model for key factors affecting service experience and determine the ...
Yen-Hao Hsieh, I-Chun Chuang
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Customer Evaluations of Service Complaint Experiences: Implications for Relationship Marketing
Journal of Marketing, 1998Many companies consider investments in complaint handling as means of increasing customer commitment and building customer loyalty. Firms are not well informed, however, on how to deal successfully with service failures or the impact of complaint handling strategies.
Stephen S. Tax +2 more
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Customer Evaluations of Service Complaint Experiences in the Public Sector
Journal of Nonprofit & Public Sector Marketing, 2000ABSTRACT There is considerable evidence to suggest that the ability to recover effectively from service failures can contribute to a customer's overall evaluation of an organization. The theory of justice serves as a useful research framework to investigate customers' opinions of organizational complaints handling in the public sector.
Deon Nel +3 more
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MicroTCA and AdvancedTCA equipment evaluation and customization for LHC experiments
Journal of Instrumentation, 2015The MicroTCA and AdvancedTCA industry standards are candidate modular electronics platforms for the upgrade of the current generation of high energy physics experiments at CERN. The PH-ESE group at CERN launched an xTCA evaluation project with the aim of performing technical evaluations and providing support for commercially available components.
M Di Cosmo +5 more
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2017 IEEE International Conference on Industrial Engineering and Engineering Management (IEEM), 2017
In the present generation, many individuals turn to online websites to purchase their necessities due to the sake of convenience. Wendy's Philippines launched their new and improved online website in 2012, which allow their customers to access their menu and order from their homes.
W. C. Sia, R. A. Tiu, J. C. Tangsoc
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In the present generation, many individuals turn to online websites to purchase their necessities due to the sake of convenience. Wendy's Philippines launched their new and improved online website in 2012, which allow their customers to access their menu and order from their homes.
W. C. Sia, R. A. Tiu, J. C. Tangsoc
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Touch Your Heart: A Tone-aware Chatbot for Customer Care on Social Media
International Conference on Human Factors in Computing Systems, 2018Chatbot has become an important solution to rapidly increasing customer care demands on social media in recent years. However, current work on chatbot for customer care ignores a key to impact user experience - tones. In this work, we create a novel tone-
Tianran Hu +7 more
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Evaluating the impact of other customers on service experiences
2008Die Erbringung einer Dienstleistung erfolgt häufig im Beisein anderer Konsumenten, welche die Zufriedenheit des Konsumenten mit der Dienstleistung maßgeblich beeinflussen können. Obgleich einige Forscher diese Möglichkeit der Beeinflussung bereits erkannt haben, beschäftigt sich nur die Studie von Grove und Fisk (1997) explizit mit dem Einfluss anderer
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