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Health Marketing Quarterly, 2006
This article explores the interrelationships between three categories of service quality in healthcare delivery organizations: patient, employee, and physician satisfaction. Using the largest and most representative national databases available, the study compares the evaluations of hospital care by more than 2 million patients, 150,000 employees, and ...
Paul Alexander, Clark +2 more
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This article explores the interrelationships between three categories of service quality in healthcare delivery organizations: patient, employee, and physician satisfaction. Using the largest and most representative national databases available, the study compares the evaluations of hospital care by more than 2 million patients, 150,000 employees, and ...
Paul Alexander, Clark +2 more
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Submitted in total fulfilment for the degree of Doctor of Philosophy to the Department of Economics, Finance and Marketing, La Trobe Business School, College of Arts, Social Sciences and Commerce, La Trobe University, Victoria
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A Study on Evaluating Customer Experience and Satifiction towards Hero Motors
International Journal of Advances in Engineering and ManagementThe purpose of this research is to assess customer experience and satisfaction with Hero MotoCorp, one of India's leading motorcycle and scooter manufacturers. In today's highly competitive and fast-changing automobile industry, it is essential for companies to know what their customers think in order to enhance their products and services.
Mrs. S.Sujatha Mrs. S.Sujatha +1 more
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Evaluating the Mckinsey’s Choices Framework: A Chilean Experiment of Online Customers
2019Users learn patterns of thought, activities, and communications by being in a specific social environment. An application or website interface is the environment in which the user and the system interact. It makes sense that the interface should facilitate users to use their own style.
Jaime Díaz +3 more
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Chatbots and Customer Experience: Evaluating Impact, Effectiveness, and Future Trends
Impact in ComputicsWith in the framework of customer experience, chatbots have proven to be a useful technology, presenting businesses with unique opportunities for customer engagement and delivering personalized services. However, despite their growing prevalence, understanding chatbots’ impact on customer interactions and overall customer experience warrants thorough ...
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Decision Support Systems, 2018
Souad Djelassi, M. F. Diallo, S. Zielke
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Souad Djelassi, M. F. Diallo, S. Zielke
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Evaluating the Traveler's Perspective to Improve the Airport Customer Experience
2021Patricia Ryan +4 more
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Marketing ZFP
Customer experience management has become a widely discussed topic within the insurance industry, with a growing number of insurers adopting the customer-oriented management approach to meet the challenges of today’s highly competitive market. As research and practice lack a comprehensive understanding of both the company and customer perspectives ...
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Customer experience management has become a widely discussed topic within the insurance industry, with a growing number of insurers adopting the customer-oriented management approach to meet the challenges of today’s highly competitive market. As research and practice lack a comprehensive understanding of both the company and customer perspectives ...
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Analyzing Methods, Instruments, and Tools for Evaluating the Customer eXperience
2022Luis Rojas, Daniela Quiñones
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