Results 181 to 190 of about 1,525,994 (349)

The Impact of Customer Experience Management on Customer Loyalty in the Banking Sector: The Mediating Role of Customer Attitude [PDF]

U. O. Madduma Walpola, T. S. L. W. Gunawardana   +1 more
openalex   +1 more source

From paradise lost to paradise regained: A compassionate retuning of assessed seminars

British Educational Research Journal, EarlyView.
Abstract Universities often aim to deliver a curriculum that is both research‐based and develops transferable skills in students, thereby enhancing their competitiveness in the job market. At the same time, evidence indicates that university students experience significant stress owing to the competitive nature of the assessments, an aspect that is ...
Sarah Stephen
wiley   +1 more source

Strategic integration of marketing and supply chain functions for superior customer experience: Insights from logistics startups under Saudi Vision 2030. [PDF]

PLoS One
Alahmari D, Awad A.
europepmc   +1 more source

PENGARUH CUSTOMER RELATIONSHIP MANAGEMENT DAN CUSTOMER EXPERIENCE TERHADAP CUSTOMER SATISFACTION MATAHARI KOTA BENGKULU

Fadilatunnisa Fadilatunnisa, Taufik Bustami   +1 more
openalex   +2 more sources

Customer Experience Management in the Detailing Industry

, 2020
Kapil Bansal
openalex   +1 more source

Between public service and market: Portraying the bifront university in a platformized world

British Educational Research Journal, EarlyView.
Abstract This paper contributes to the international debate on the changes affecting recruitment and orientation processes toward higher education. Based on qualitative research involving 19 Italian public universities, the study analyses the transformations in communication, recruitment and orientation activities within platformization and increasing ...
Marco Pitzalis, Ciro Cangiano, Alessandro Lovari   +2 more
wiley   +1 more source

Learning to serve: social learning and organizational customer orientation-employee job performance link in Nigerian service firms. [PDF]

Front Psychol
Teng D, Song W, Wang W.
europepmc   +1 more source

Linking electronic customer relationship management and customer loyalty through serial mediation of customer experience and customer satisfaction

Anupreet Kaur Mokha, Pushpender Kumar
openalex   +1 more source

Is the well‐known phrase ‘small is beautiful’ true of small transnational education institutions?

British Educational Research Journal, EarlyView.
Abstract The purpose of this research is to consider the potential attractiveness of operating a small international branch campus (IBC). Drawing upon resource‐based and legitimacy theories, we examine the strengths, weaknesses, opportunities and threats associated with the business model that is based on having a small institution size.
Stephen Wilkins, Joe Hazzam
wiley   +1 more source

Leveraging artificial intelligence for predictive customer churn modeling in telecommunications: a framework for enhanced customer relationship management. [PDF]

Sci Rep
Abdelhady MG, Mohamed KA.
europepmc   +1 more source