Machine learning prediction of customer satisfaction in fitness centres. [PDF]
Sci RepAlonso Dos Santos M +3 more
europepmc +1 more source
Unlocking Gen Z engagement in phygital retailing: Evidence from a multi-mediated customer experience model. [PDF]
PLoS OneSelvendran M +5 more
europepmc +1 more source
The effect of customer incivility on proactive customer service performance mediated by emotional exhaustion and moderated by proactive personality. [PDF]
Sci RepWang Q, Sun S, Yan Z, Niu Y.
europepmc +1 more source
Triadic capabilities of sales personnel in power generation enterprises under China's electricity market reform: Generation and evolution mechanisms. [PDF]
PLoS OneKong Q, Lin P, Gu T.
europepmc +1 more source
The effect of food sensory experience on tourist engagement behavior: A study based on mental imagery theory. [PDF]
PLoS OneYang S, Liu Y, Xu L.
europepmc +1 more source
Human-robot interaction in sustainable hospitality: how robot type shapes customer emotions, green perceptions, and service loyalty. [PDF]
Front Robot AINg KM, Bayakhmetova A.
europepmc +1 more source
Digital Footprint and Its Impact on Improving Customer Experience: An Exploratory Study of a Sample of Internet Companies in Nineveh Governorate. [PDF]
F1000ResAl-Jubory ASSA +2 more
europepmc +1 more source
From human-like AI to user adoption: the role of trust, attitude, and social influence in shaping behavioral intention. [PDF]
Front Artif IntellHelen H +3 more
europepmc +1 more source
AI-driven marketing tactics and consumer behavior: a bibliometric review and systematic literature review. [PDF]
Front Res Metr AnalAhuja S, Dutt A, Sahni N, Kaur J.
europepmc +1 more source
From catwalk to kitchen: A qualitative study of luxury fashion companies' diversification into hospitality and restaurant sector. [PDF]
PLoS OneLuongo S +3 more
europepmc +1 more source