Results 51 to 60 of about 27,509 (164)

Methods for assessing the economic efficiency of implementing AI–based chatbots for customer experience management

Путеводитель предпринимателя
This study focuses on identifying the place, role, and specific features of enhancing the economic efficiency of implementing and using chatbots in customer experience management.
E. V. Mishchenko, M. I. Yarantseva, D. N. Verzhykovskyi, S. A. Ghazaryan   +3 more
doaj   +1 more source

Strategy Development to Improve Customer Experience Based on Customer Journey (Study on Self-Photos in Inside Studio)

Indonesian Interdisciplinary Journal of Sharia Economics
 This study aims to analyze Customer Experience based on the Customer Journey in photography services at Inside Studio and to identify pain points that emerge at each stage of the service process.
Ni Luh Kadek Tri Sasi Kirani Setiawati Hartawan, Dhiyan Septa Wihara   +1 more
doaj   +1 more source

“Digital Transformation in Customer Experience Management: The Role of   Phygital Marketing in the Real Estate Sector”

Journal of Asia Entrepreneurship and Sustainability
The real estate sector is experiencing significant digital transformation, leading to a fundamental shift in Customer Experience Management (CEM). Increasingly informed and digitally connected customers now expect seamless integration between online and
Mr. Kunal Nagrale, Dr. Deepali Ubale
doaj   +1 more source

Ai’s role in transforming customer experience and streamlining supply chains for global businesses

Innovation and Sustainability
This research aimed to explore the impact of artificial intelligence (AI) on personalizing customer experience in international business and its benefits for companies in the global economy. It also evaluated AI's implications on supply chain management,
K. Zhang
doaj   +1 more source

Reassessing customer trust and privacy concerns in omnichannel customer experience

Cogent Business & Management
In today’s retail landscape, omnichannel customer experience plays a crucial role in fostering long-term customer trust and satisfaction. However, there remains a gap in understanding the precise impact of omnichannel experiences on these key factors ...
Hadiqa Riaz, Hassaan Ahmed, Abdul Bashiru Jibril   +2 more
doaj   +1 more source

Customer Experience Management

, 2015
Danijel Jozić, Christina Kühnl
openaire   +3 more sources

Applying EASTL ethical constructs in AI-driven CRM: the mediating role of sustainable customer trust in enhancing customer retention in private sector banks. [PDF]

Front Artif Intell
Geetha A, Venkatragavan V.
europepmc   +1 more source

Seafarer Fatigue: a qualitative study of customer-facing staff working on UK ferries. [PDF]

Front Sleep
Maynard S, Jones W, Asmal A, Anund A, Pooley A, Filtness A.   +5 more
europepmc   +1 more source

The role of acknowledgment in rebuilding trust. [PDF]

J Hosp Med
Mahadevan S, Shore C, Hilton KB, Martin L, Taylor LA.   +4 more
europepmc   +1 more source