Results 91 to 100 of about 1,793,444 (295)

Walk a mile in the customers’ shoes: The prospective role of wisdom and emotional intelligence in shaping customer-focused perspective-taking

Research in Hospitality Management
This study investigates the interplay of wisdom and emotional intelligence as antecedents of customer-focused perspective-taking in the hospitality industry. Grounded in the balance theory of wisdom, the study develops a research model hypothesising that
David Amani
doaj   +1 more source

Marketing using artificial neural networks

Bánki Közlemények, 2023
Due to the emergence of numerous digital innovations, many business sectors are being reshaped at an astonishing pace. One of the technologies that is increasingly affecting every aspect of our lives is artificial intelligence.
Anja Stijepović
doaj  

Shadow Infrastructures of Labour: A Case Study of Generative AI Use in Victorian Child Protection Practice

Australian Journal of Social Issues, EarlyView.
ABSTRACT Generative Artificial Intelligence (GenAI) tools such as ChatGPT are rapidly entering workplaces, yet their use in frontline human services remains largely undocumented and weakly regulated. Drawing on an investigation into a child protection worker's informal use of ChatGPT, this article provides insight into how GenAI is already shaping ...
Joel Robert McGregor, Linus Tan, Caleb Lloyd, Abigail Sheed   +3 more
wiley   +1 more source

AI in Service Industries: Effects on Customer Satisfaction, Mediated by Service Quality, and Moderated by Customer Trust

Journal of Social Sciences and Humanities
This study examined the application of artificial intelligence in service industries and its impact on customer satisfaction, focusing on the mediating role of service quality perception and the moderating effect of customer trust in AI.
Azatullah Zaheer, Abdullah Sadiq, Noorulhaq Safi   +2 more
doaj   +1 more source

Integrating machine learning, deep learning, and image analysis for seed species classification

Applications in Plant Sciences, EarlyView.
Abstract Premise The growing demand for wildflower seeds in ecological restoration requires reliable species identification, yet current market products often contain heterogeneous species. As seed identification is labor‐intensive and requires advanced botanical knowledge, we evaluated multiple segmentation and classification approaches to determine ...
Jonathan Ashworth, Eloise Barrett, Rebonto Haque, Ben Wildey, Anthony Hall, Felix Shaw, Jose J. De Vega   +6 more
wiley   +1 more source

Context‐centric proactive information delivery for Knowledge Work support: Opportunities, challenges, and directions. An Annual Review of Information Science and Technology (ARIST) paper

Journal of the Association for Information Science and Technology, EarlyView.
Abstract Context‐centric proactive information delivery (PID) is a relatively underexplored domain within recommender systems (RS) aimed at enhancing Knowledge Workers' productivity by proactively providing relevant information during digital tasks.
Mahta Bakhshizadeh, Christian Jilek, Markus Schröder, Heiko Maus, Andreas Dengel   +4 more
wiley   +1 more source

role of artificial intelligence in managing customs risk for Algerian customs

les cahiers du cread
Nowadays, the trend toward adopting artificial intelligence (AI) in customs risk management has increased across the globe, yet it may not be efficiently perform the required if the design risk management process is not rich in many features and inputs that are accurate and mathematically applicable.
Oussama, Rouzlani, Nacer, Bouaziz, Wissam, Amroun   +2 more
openaire   +2 more sources

Developing a critical caste analysis within information science and technology: A research review: An Annual Review of Information Science and Technology (ARIST) paper

Journal of the Association for Information Science and Technology, EarlyView.
Abstract Caste—an ascriptive social hierarchy in South Asia and its diaspora—is a globalized phenomenon. Recent caste‐based discrimination, particularly in technology companies and anti‐caste efforts to address it, has compelled academia, policy, and the technology industry to better understand contemporary mechanics of caste.
Nayana Kirasur, Britt Paris
wiley   +1 more source

Impact of Artificial Intelligence on Customer Relationship Management: a Bibliometric Analysis

Proceedings of the International Conference on Applied Innovations in IT
In modern conditions, the strategic task of logistics management of companies is to form an appropriate customer relationship management system that is able to quickly respond to crisis situations, risks, threats, transformation of the business ...
Aleksy Kwilinski, Nataliia Trushkina, Yuliia Remyha, Tamila Patlachuk   +3 more
doaj   +1 more source

Are Customers Ready for Intelligent Automation Service Without Humans? The Role of Customer Engagement and Emotional Intelligence

Australasian Marketing Journal
Intelligent automation is increasingly deployed in service settings, yet its effects on customer loyalty remain unclear. This study examines how different degrees of intelligent automation; human-only service, partial automation with human support, and full automation without human involvement, shape customer loyalty, and investigates the mediating ...
Mai Nguyen, Peter Popkowski-Leszczyc
openaire   +2 more sources