Customer Mistreatment and Venting to Conversational AI: Emotional Exhaustion as Mediator and Trust in Conversational AI as Moderator. [PDF]
Cheng J, Jiang J.
europepmc +1 more source
ABSTRACT Sustainable business practices are widely promoted in hospitality, yet a persistent gap persists between sustainability strategies and their implementation in daily operations. This study focuses on the sustainability strategy–implementation gap by examining how nonmanagerial employees, responsible for operational delivery, perceive and ...
Zivai Machaka Mare, Humeyra Dogru Dastan
wiley +1 more source
Smart Manufacturing and Production Flexibility under Market and Demand Fluctuations: Evidence from Electrical and Electronic Industrial Companies in Iraq. [PDF]
Hussein RA +3 more
europepmc +1 more source
ABSTRACT Sustainable consumption (SC) has become a critical pillar in advancing the United Nations Sustainable Development Goals (SDGs). This study delves into the interdisciplinary literature on SC and the SDGs to develop a comprehensive framework.
Guneet Chawla +4 more
wiley +1 more source
An AI-driven framework for cybersecurity awareness and user trust in indian digital banking. [PDF]
Madhana B +4 more
europepmc +1 more source
ABSTRACT This study examines how Industry 4.0 (I4.0) technologies can strengthen circular economy (CE) implementation in manufacturing and service organizations. Although recent studies discuss CE–I4.0 integration, empirical evidence comparing sectors and mapping technologies to specific CE lifecycle stages remains limited.
Vikas Swarnakar +4 more
wiley +1 more source
Building an intelligent brain platform for small and medium-sized enterprises using ChatGLM and Multi-Agent Systems. [PDF]
Yuan D.
europepmc +1 more source
Evaluating AI-assisted customer verification for synthetic nucleic acid screening. [PDF]
Acelas A +4 more
europepmc +1 more source
Seafarer Fatigue: a qualitative study of customer-facing staff working on UK ferries. [PDF]
Maynard S +5 more
europepmc +1 more source
Leveraging artificial intelligence for predictive customer churn modeling in telecommunications: a framework for enhanced customer relationship management. [PDF]
Abdelhady MG, Mohamed KA.
europepmc +1 more source

