Results 241 to 250 of about 242,835 (302)

Exploring the varying effects of chatbot service quality dimensions on customer intentions to switch service agents. [PDF]

Sci Rep
Chen S, Wang P, Wood J.
europepmc   +1 more source

Streamlining emergency nursing care post-pandemic: A lean approach for reducing wait times and improving patient and staff satisfaction in the hospital. [PDF]

BMC Nurs
Hussein AHM, Abou Hashish EAO, Abd-Elghaffar BA, Elliethey NSH.   +3 more
europepmc   +1 more source

A hybrid multi-level ant colony optimization framework for integrated production scheduling and vehicle routing. [PDF]

Sci Rep
Ashour M, Elsaeed A, Mesalam Y, Elshaer R.   +3 more
europepmc   +1 more source

Making molecules work - stories of supramolecular translation. [PDF]

Chem Sci
Davis AP, Priimagi A, Virkki M, Hiscock JR, Carroll CN, Haley MM, Johnson DW, Arambula JF, Karoscik K, Sessler JL.   +9 more
europepmc   +1 more source

Assessing academic entitlement in pharmacy students: insights from Saudi Arabia. [PDF]

Front Med (Lausanne)
Almaghaslah D, Alamri B.
europepmc   +1 more source

Enterprise modelling for decision-making in the software ecosystem. [PDF]

Sci Rep
Rani A, Mishra D, Omerovic A.
europepmc   +1 more source

Orchestrating the customer journey

, 2018
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Customer Journey

2020
The focus of this chapter is the customer journey, a concept which has emerged from business practice and which now commands the attention of practitioners and academics alike. The customer journey is defined as the sum total of all customer interactions with a product, brand or organization across multiple channels and touchpoints.
Patricia Harris, Harald Pol, Gerrita van der Veen   +2 more
openaire   +2 more sources