Results 41 to 50 of about 977,342 (244)

A Multidimensional Perspective on Network Conditions in Telesurgery

Advanced Intelligent Systems, EarlyView.
A multidimensional framework systematically evaluates how combined network impairments influence telesurgical performance. By jointly analyzing latency, jitter, bandwidth, and packet loss, the proposed methodology identifies relevant network condition parameters and their interactions, supporting the design of reliable and safe telesurgical systems ...
Florian Heemeyer, Marco Cina, Ege Cem Kirci, Laurent Vanbever, Quentin Boehler   +4 more
wiley   +1 more source

Providing a Framework for VR Functions in the Customer Journey of B2B Businesses [PDF]

International Journal of Management, Accounting and Economics
The growing adoption of virtual reality (VR) technology offers substantial opportunities for business-to-business (B2B) enterprises; however, its functions within the customer journey have not been thoroughly examined.
Zahra Nikoosefat Rad, Pejman Jafary, Farid Ahmadi   +2 more
doaj   +1 more source

Employee experience journey mapping: a new approach to attracting talent in the tourism sector in the shadows of covid-19

Tourism and Hospitality Management, 2023
Purpose – While customer experience management has become an essential practice for service businesses, employee experience management is a less frequently used tool.
Viola HORVÁTH, Zsófia Kenesei
doaj   +1 more source

‘Giving Back to Our Community’: The Retention of the Aboriginal and Torres Strait Islander Disability Workforce in New South Wales, Australia

Australian Journal of Social Issues, EarlyView.
ABSTRACT The Aboriginal and Torres Strait Islander people of Australia require culturally responsive services. The Australian government has committed to establishing strategies to increase the size of the Aboriginal and Torres Strait Islander disability workforce; however, there is scant research on the factors influencing retention.
J. Gwynn, J. Gilroy, S. Peter, F. Talbot, K. Bulkeley, C. Alcorso, K. Gwynne, B. Rambaldini, A. Haines, M. Lincoln   +9 more
wiley   +1 more source

Developing a Customer-Centric Go-To-Market Strategy For Samsung SDS in The Indonesian SAAS Market

Jurnal Aplikasi Bisnis dan Manajemen
Samsung SDS wants to get into the Indonesian market, with their enterprise-grade SaaS Collaboration solutions aimed at corporate clients. However, in this niche, there are giants like Microsoft, Google, and Zoom. Thus, it is imperative for an appropriate
Jinwon Seo, Togar Mangihut Simatupang
doaj   +1 more source

Expectations and Reality: The Lived Experiences of Australians With Psychosocial Disability Within the NDIS

Australian Journal of Social Issues, EarlyView.
ABSTRACT While Australia's National Disability Insurance Scheme (NDIS) was founded on principles of choice and control, for people with significant mental health challenges (what the NDIS calls ‘psychosocial disability’) these ideals often remain elusive. Support systems continue to be fractured and in the context of ongoing policy reforms, it is vital
Joel Hollier, Jennifer Smith‐Merry
wiley   +1 more source

Family Dispute Resolution in Australia: The Under‐Servicing of Indigenous, Migrant and Refugee Families Experiencing Family Violence

Australian Journal of Social Issues, EarlyView.
ABSTRACT Improving access to legal services for Indigenous, migrant and refugee women is critical to addressing family violence. In this context, Family Dispute Resolution (FDR) has long been discussed as a solution for separating families. This paper presents key findings of a research evaluation of an Australian Government $8.37 million pilot project
Siobhan McDonnell, Alyson Wright
wiley   +1 more source

Customer journey and experience canvas [PDF]

, 2014
A need to respond to changing legislative requirements, rising expectations from customers and shortages of suitably experienced staff are forcing non-profit organisations in the aged care sector to change.
Defries, Aimee, Wrigley, Cara, Nusem, Erez, Matthews, Judy H.   +3 more
core  

Barriers and Enablers for Effective Support Coordination in the National Disability Insurance Scheme

Australian Journal of Social Issues, EarlyView.
ABSTRACT Support coordinators act as intermediaries between the National Disability Insurance Scheme (NDIS) and participants, facilitating access to funded supports. To optimise outcomes, they must navigate NDIS complexities, identify services that meet individual needs and engage with diverse stakeholders.
Sharyn McDonald, Lee Cubis, Di Winkler, Jacinta Douglas   +3 more
wiley   +1 more source

Monitoring emotions throughout the onboard customer journey – evidence from the travel and tourism industry

Cogent Social Sciences
The primary objective of this study is to evaluate passengers’ emotions throughout different stages of their onboard customer journey to determine whether assessing passengers’ emotions at a single stage of their journey accurately reflects their overall
Anastasia Gerou
doaj   +1 more source