Results 61 to 70 of about 243,760 (305)
THE ROLE OF CUSTOMER EXPERIENCE IN RETAIL BANKING AND THE RISE OF FINTECHS [PDF]
Analele Universităţii Constantin Brâncuşi din Târgu Jiu : Seria Economie, 2018 We are part of historic changes in terms of profoundness and velocity in all industries and in customers’ expectations. The aim of this paper is to create an overview of a new age in customer experience generated by a banking environment disturbed by ...
PAUL HANDRO
doaj
Barriers and Enablers for Effective Support Coordination in the National Disability Insurance Scheme
Australian Journal of Social Issues, EarlyView.ABSTRACT Support coordinators act as intermediaries between the National Disability Insurance Scheme (NDIS) and participants, facilitating access to funded supports. To optimise outcomes, they must navigate NDIS complexities, identify services that meet individual needs and engage with diverse stakeholders.
Sharyn McDonald +3 more
wiley +1 more source
Heritage and Sustainable DevelopmentThis study examines how the customer journey, with its various elements, influences sustainable marketing practices. It also examines the moderating effect of digital social media on this relationship. A questionnaire was used to collect data from eight
Yassin Ibrahim Hussein +1 more
doaj +1 more source
Anatomical Sciences Education, EarlyView.Abstract According to Nietzsche, “In every real [adult], a child is hidden that wants to play.” In everyday life, playfulness and competition can make routine or dull tasks more engaging and can offer educators opportunities to engage a learner in a more entertaining or interactive manner.
Judi Laprade
wiley +1 more source
A framework for measuring & improving CX : white paper [PDF]
, 2017 A growing number of global organisations are using the Customer Experience Management (CEM) Maturity Model to benchmark their customer experience development and identify where improvements need to be made.
Davey, Neil +2 more
core
A journey into e-resource administration hell [PDF]
, 2005 The author discusses the administrative problems which can still occur when looking after a large and complex portfolio of electronic resources, and focuses on some of the recurring ‘nightmares’ involving e-journals in particular.
Campbell Renee. +6 more
core +1 more source
Anatomical Sciences Education, EarlyView.Abstract Educating clients and teaching and mentoring colleagues are crucial yet underappreciated elements of a veterinarian's professional duties. Unfortunately, veterinary curricula rarely explicitly aim to encourage students to develop effective teaching practices.
Renato L. Previdelli +3 more
wiley +1 more source
A network approach to overcoming barriers to market engagement for SMEs in energy efficiency initiatives such as the Green Deal [PDF]
, 2016 The Green Deal (GD) was launched in 2013 by the UK Government as a market-led scheme to encourage uptake of energy efficiency measures in the UK and create green sector jobs.
Gilmour, Daniel J. +2 more
core +3 more sources
Journal of the Association for Information Science and Technology, EarlyView.Abstract Caste—an ascriptive social hierarchy in South Asia and its diaspora—is a globalized phenomenon. Recent caste‐based discrimination, particularly in technology companies and anti‐caste efforts to address it, has compelled academia, policy, and the technology industry to better understand contemporary mechanics of caste.
Nayana Kirasur, Britt Paris
wiley +1 more source
Proceedings of the 10th Nordic Conference on Human-Computer Interaction, 2018 A certain company experienced an increasing level of dissatisfaction among its customers with the service it provided, and disagreed internally about the root causes of the negative trend. This case study describes a formalised methodology for customer journeys and a procedure to identify customer pain points and unwanted deviations. We present a three-
von Zernichow, Roger +2 more
openaire +2 more sources