Results 81 to 90 of about 111,044 (297)
Critical reflections on designing product service systems [PDF]
, 2013 In response to unsustainability and the prospect of resource scarcity, lifestyles dominated by resource throughput are being challenged. This paper focuses on a design experiment that sought to introduce alternative resource consumption pathways in the ...
Angus, Andrew +4 more
core +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT Corporate sustainability efforts increasingly emphasize Scope 3 emissions due to their substantial share of total corporate carbon footprints. However, reporting these emissions remains inconsistent, limiting transparency and comparability across firms.
Nuri C. Onat +4 more
wiley +1 more source
Економіка та суспільствоОбґрунтовано концептуальну модель інтегрованого системного управління МСБ з шести взаємопідсилювальних компонентів: стратегічне цілепокладання власника, психометрична діагностика персоналу (PPA, GIA, HPTI, TEIQue), цифровізація клієнтського досвіду (CJM,
Дмитро Павлюк +1 more
doaj +1 more source
Customer journey mapping [PDF]
, 2011 Public services need to adapt to the needs of their customers, the citizens. Often new e-services are technology-initiated, but Smart Cities start with the user. This document places the customer journey mapping (CJM) process in the context of customer insight and business process improvement and provides practical guidelines on how to make the most of
openaire
Global Innovations in Measurement and Evaluation [PDF]
, 2017 We researched the latest developments in theory and practice in measurement and evaluation. And we found that new thinking, techniques, and technology are influencing and improving practice.
Andrew Weston +4 more
core
Determinants of Customer Eco‐Friendly Goods Consumption in the Hospitality and Tourism Industry
Business Strategy and the Environment, EarlyView.ABSTRACT This study investigates the key attributes of eco‐friendly products in the hospitality and tourism industries and examines the impact on consumer behavior through a three‐study approach. Study I utilized principal component analysis and identified five key factors: price relevance, external charm, visual attention, product symbolism, and ...
Jiyoung Lee +3 more
wiley +1 more source
Considerations Design for Cultural Events in The Kingdom of Saudi Arabia. [PDF]
Journal of Architecture, Art & Humanistic ScienceSaudi Arabia is multicultural, and this mixture allows it to be a fertile ground for contemporary cultural events. Cultural events, thus, became very important at the present time for Saudi Arabia to keep pace with the directions of Vision 2030 in ...
Taghreed Hazza Alzahrani +1 more
doaj +1 more source
Manging the multichannel customer experience [PDF]
, 2007 This report studies best practice in crafting and profiting from the multichannel customer experience, through in-depth study of major multichannel projects at First Direct, IBM, BT Global Services and General Motors Europe. Findings were also informed
Clark, Moira, Wilson, Hugh
core
Sensegiving, ESG, and Firm Value: Mitigating Interpretive Uncertainty in South Korea
Business Strategy and the Environment, EarlyView.ABSTRACT As environmental, social, and governance (ESG) becomes central to corporate strategy, firms must navigate the tension between meeting stakeholder expectations and avoiding overinvestment. This study examines how interpretive uncertainty—arising from stakeholders' divergent cognitive frames—produces a nonlinear relationship between ESG ...
Yanghee Kim +3 more
wiley +1 more source
Вісник Харківської державної академії культуриУ статті розглядається проблема інформаційного забезпечення комунікації футзальних клубів з уболівальниками та клієнтами. Актуальність теми визначається зростанням популярності футзалу й потребою молодіжної аудиторії в зручних цифрових сервісах для ...
R. Kushniryk, V. Chopyk
doaj +1 more source