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Modeling Customer Lifetime Value, Retention, and Churn
2017Customers represent the most important assets of a firm. Customer lifetime value (CLV) allows assessing their current and future value in a customer base. The customer relationship management strategy and marketing resource allocation are based on this metric.
Castéran, Herbert +2 more
openaire +3 more sources
Influencer marketing: Homophily, customer value co-creation behaviour and purchase intention
Journal of Retailing and Consumer Services, 2022Joy Parkinson, Park Thaichon
exaly

