Results 61 to 70 of about 663 (194)

A Mixture Model to Estimate Customer Value for E-Services

, 2011
Purpose – Companies have changed their focus from product oriented within marketing (1960s) to demand oriented within quality improvement (1980s) and, today, to an emphasis on customer service, customer loyalty, and customer profitability.
張瑋倫; Chang, Wei-lun; Hong, Yu-ting, Yu‐Ting Hong, Wei‐Lun Chang   +2 more
core   +1 more source

Comparative analysis of selected probabilistic customer lifetime value models in online shopping

Journal of Business Economics and Management, 2019
The selection of a suitable customer lifetime value (CLV) model is a key issue for companies that are introducing a CLV managerial approach in their online B2C relationship stores.
Pavel Jasek, Lenka Vrana, Lucie Sperkova, Zdenek Smutny, Marek Kobulsky   +4 more
doaj   +1 more source

Forecasting system's accuracy: A framework for the comparison of different structures

Applied Stochastic Models in Business and Industry, Volume 40, Issue 2, Page 462-482, March/April 2024.
Abstract One of the most challenging aspects for managers when building a forecasting system is choosing how to aggregate the data at different levels. This is frequently done without the manager knowing how these choices can compromise the system's accuracy.
Carla Freitas Silveira Netto, Vinicius A. Brei, Rob J. Hyndman   +2 more
wiley   +1 more source

User activity to enhance customer lifetime value modeling in contractual streaming industry

Journal of Economy and Technology
This article presents a model for Customer Lifetime Value (CLV) tailored to the subscription-based streaming industry, incorporating both contractual dynamics and user activity.
Eudes Adiba, Maurice Comlan, Eugéne C. Ezin, Nesta Kouzounhoue   +3 more
doaj   +1 more source

Teoría de la incertidumbre aplicada al valor del cliente en situaciones contractuales con intervalos de confianza = The Uncertainty Theory assignment in the Customer Lifetime Valuation (CLV) for contractual settings with security intervals [PDF]

Revista de Métodos Cuantitativos para la Economía y la Empresa, 2007
El valor del consumidor ha sido un concepto muy estudiado desde hace tiempo por investigadores en las áreas de marketing. La mayoría de estas investigaciones están basadas en supuestos deterministas o aleatorios, al medir magnitudes o eventos que ...
Merigó, José M., Ortigosa, Mauricio, Gil Lafuente, Anna M.   +2 more
doaj  

MODELING CUSTOMER LIFETIME VALUE WITH MARKOV CHAIN IN THE INSURANCE INDUSTRY

Barekeng
In the competitive insurance industry, accurately predicting Customer Lifetime Value (CLV) is vital for sustaining long-term profitability and optimizing resource allocation.
Adilan Widyawan Mahdiyasa, Udjianna Sekteria Pasaribu, Kurnia Novita Sari   +2 more
doaj   +1 more source

Analysing the nexus between artificial neural networks and ARIMA models in predicting customer lifetime value (CLV) for complex development of society and industrial activities

Industria Textila, 2022
Today, the importance of customer relationship is not hidden from anyone, and predicting the value of customer life can help organizations to create an optimal relationship with their customers. The concept of industrial society represents a symbiosis between social and industrial activities using mass-production technologies.
MOHAMMAD EHSANIFAR, FATEMEH DEKAMINI, CRISTI SPULBAR, RAMONA BIRAU, MILAD BAJELAN, DARIUSH GHADBEYKLOO, SUHAN MENDON, ARMAND MIHAIL CALOTĂ   +7 more
openaire   +1 more source

Bridging Behavioral and Emotional Intelligence: An Interpretable Multimodal Deep Learning Framework for Customer Lifetime Value Estimation in the Hospitality Industry

Mathematical and Computational Applications
Customer Lifetime Value (CLV) estimation over the observed transactional horizon is a fundamental challenge in hospitality analytics, supporting revenue management, personalization, and long-term customer relationship strategies. However, existing models
Milena Nikolić, Marina Marjanović, Žarko Rađenović   +2 more
doaj   +1 more source

Introducing a Novel Model to Determine CLV [PDF]

Journal of Information Technology Management, 2009
Customer Relationship Management (CRM) is a productive tool for monitoring the customer and recognizing their characteristics, behaviors, and his/her requirements and anticipating his/her reactions in order to establish a long term and strong relation ...
Jafar Razmi, Arash Ghanbari
doaj  

Review and Analysis of Selected Customer Value Measurement Methods

Studia i Materiały, 2020
The methods of measuring customer value are of constant interest. This area is widely described in the literature, but nevertheless somewhat generally.
Maria Kubacka
doaj   +1 more source