Antecedents of trust and customer loyalty in online shopping: The moderating effects of online shopping experience and e-shopping spending. [PDF]
Heliyon, 2023 Mofokeng TE.
europepmc +1 more source
Do Loyalty Programs Enhance Behavioral Loyalty: An Empirical Analysis Accounting for Program Design and Competitive Effects [PDF]
This paper studies the effects of loyalty programs on share-of-wallet using market-wide household panel data on supermarket purchases.We find that loyalty programs relate positively to share-of-wallet, but the programs differ in effectiveness and some ...
Heerde, H.J. van +3 more
core
A Decision‐Making Model for Implementing Green Technology in Sustainable Building Projects
Business Strategy and the Environment, EarlyView.ABSTRACT Green technology (GT) adoption is pivotal for reconciling environmental stewardship with economic viability in the built environment, particularly in resource‐constrained emerging economies. However, empirical evidence on how specific GT drivers actively mitigate adoption barriers remains scarce.
Abdelazim Ibrahim +5 more
wiley +1 more source
Integrated Model of Customers’ Satisfaction and Loyality: A Business Analysis of Banking Service
Mimbar, 2016 The purpose of this study is to determine the relationships of service quality, bank’s image, customer value and product quality with customer satisfaction and customer loyalty. Sample is the state-owned banks’ customers in four major cities in Indonesia.
Rachmad Hidayat, Sabarudin Akhmad
doaj
The effect of fine service on customer loyalty in rural homestays: The mediating role of customer emotion. [PDF]
Front Psychol, 2022 Xing B, Li S, Xie D.
europepmc +1 more source
Loyalty Programs. Role, Structure and Potential Benefits [PDF]
A loyalty program consists of an integrated system of marketing activities, aimed at increasing members’ loyalty by rewarding customers according to their purchasing frequency and amount spent.
Alina Filip
core
Business Strategy and the Environment, EarlyView.ABSTRACT Implementing digital technologies is touted as the next big step for the firms aiming to improve sustainability in their supply chains. These technologies are often credited with the potential to improve transparency and achieve sustainability.
Amna Farrukh, Aqeel Ahmed, Sadaat Yawar
wiley +1 more source
MIX: Jurnal Ilmiah Manajemen, 2015 : This study aims to examine the moderating role of switching cost on two effects, which are: the effect of service quality on customer satisfaction and service quality effect on customer loyalty.
Hermansyah Andi Wibowo
doaj
The Power of Affection: Exploring the Key Drivers of Customer Loyalty in Virtual Reality-Enabled Services. [PDF]
Front Psychol, 2022 Yan J, Ali I, Ali R, Chang Y.
europepmc +1 more source
A Universal and Actionable Measure of Corporate Sustainability for Strategic Decision Making
Business Strategy and the Environment, EarlyView.ABSTRACT Managers require a universal, comparable, and decision‐useful measure of corporate sustainability that can reliably inform business strategy, yet such a tool remains absent in the literature and current practice. This paper introduces a comprehensive and operational metric—grounded in Goertz's Basic Framework for developing social science ...
Mariapia Pazienza +2 more
wiley +1 more source