Corporate Management of Environmental, Social, and Governance Ratings and Rating Divergence
Business Strategy and the Environment, EarlyView.ABSTRACT As environmental, social, and governance (ESG) ratings increasingly influence investment and corporate decision‐making, companies face growing pressure to manage their ESG performance strategically. This study examines how firms navigate the fragmented ESG rating landscape marked by significant agency divergence. Based on a multiple‐case study
Selina Hauch
wiley +1 more source
The effect of fine service on customer loyalty in rural homestays: The mediating role of customer emotion. [PDF]
Front Psychol, 2022 Xing B, Li S, Xie D.
europepmc +1 more source
The Impact of Customer Relationship Management to Customer Loyalty Through Customer Satisfaction in Cabal Dining Manado [PDF]
, 2013 Customer relationship management is the one influencing customer loyalty, but to get customer loyalty we should know how to make customer satisfaction.
Pandowo, M. (Merinda) +2 more
core
An empirical investigation of E-loyalty formation for online shopping in China
Acta PsychologicaThe study aimed to examine online customer behavior in China by exploring the attitudinal and behavioral loyalty of customers. The proposed model categorizes the factors of customer e-loyalty as investigated from various perspectives.
Lan Juanli +5 more
doaj +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT The agri‐food industry faces major sustainability challenges, requiring a shift in companies' approach. Circular economy principles offer a promising path by enhancing resource efficiency, reducing waste, and valorizing by‐products. However, the integration of sustainability and circularity practices remains limited, especially in developing ...
Maria Elena Latino +2 more
wiley +1 more source
The Power of Affection: Exploring the Key Drivers of Customer Loyalty in Virtual Reality-Enabled Services. [PDF]
Front Psychol, 2022 Yan J, Ali I, Ali R, Chang Y.
europepmc +1 more source
CUSTOMER LOYALTY - THE MAJOR GOAL OF CUSTOMER RELATIONSHIP MANAGEMENT [PDF]
This paper presents the importance of customer relationship management (CRM) and customer loyalty for any organization that whishes to be successful and competitive in the market. A new emphasis in marketing and CRM is more and more widespread - creating
Assoc. Prof. Adriana Scriosteanu Ph. D. +1 more
core
Analisis Perceived Quality, Perceived Value, Switching Cost dan Kepuasan sebagai Pembentuk Loyalitas Nasabah” (Studi Nasabah di Bri Cabang Solo Slamet Riyadi) [PDF]
, 2012 Penelitian ini bertujuan untuk menganalisis: 1) pengaruh perceived value terhadap customer satisfaction, 2) pengaruh perceived quality terhadap customer satisfaction, 3) pengaruh customer satisfaction terhadap customer loyalty, 4) pengaruh customer ...
Dewi, M. T. (Maya)
core
The Role of Corporate Governance in Enhancing Environmental and Social Performance
Business Strategy and the Environment, EarlyView.ABSTRACT This study investigates how different corporate governance (CG) approaches influence firms' environmental and social performance, specifically focusing on the role of internal vs. external resources and operational vs. strategic approaches. Anchored in stakeholder and resource dependency theory, we develop a conceptual framework grounded in ...
Tommaso Fornasari +2 more
wiley +1 more source
Influence of Non-Standard Tourist Accommodation's Environmental Stimuli on Customer Loyalty: The Mediating Effect of Emotional Experience and the Moderating Effect of Personality Traits. [PDF]
Int J Environ Res Public Health, 2022 Liu S, Wang X, Wang L, Pang Z.
europepmc +1 more source