The Power of Affection: Exploring the Key Drivers of Customer Loyalty in Virtual Reality-Enabled Services. [PDF]
Front Psychol, 2022 Yan J, Ali I, Ali R, Chang Y.
europepmc +1 more source
Boost Customer Loyalty With Online Support: The Case Of Mobile Telecomms Providers
The paper explores the effect of customer satisfaction with online supporting services on loyalty to providers of an offline core service. Supporting services are provided to customers before, during or after the purchase of a tangible or intangible core
Riel,Allard C.R.,van +3 more
core
Building Airline Passenger Loyalty Through an Understanding of Customer Value: A Relationship Segmentation of Airline Passengers [PDF]
, 2007 This thesis explores means of restoring profitability to the airline industry by cultivating intrinsically motivated brand loyalty between passengers and airlines in today’s fragile environment.
Leick, Ryan
core
Business Strategy and the Environment, EarlyView.ABSTRACT The transition to a circular economy (CE) remains hindered by the lack of practical strategies that simultaneously secure competitiveness and deliver sustainability outcomes for manufacturing organisations. While circular design is often cited as a cornerstone of CE, its concrete role in driving competitive advantage and organisational ...
Shamaila Ishaq +3 more
wiley +1 more source
Influence of Non-Standard Tourist Accommodation's Environmental Stimuli on Customer Loyalty: The Mediating Effect of Emotional Experience and the Moderating Effect of Personality Traits. [PDF]
Int J Environ Res Public Health, 2022 Liu S, Wang X, Wang L, Pang Z.
europepmc +1 more source
Customer Loyalty and Electronic Loyalty
SRPH Journal of Applied management and Agile Organisation, 2022 openaire +1 more source
Perceived Benefits of Loyalty Programs: Scale Development and Implications for Relational Strategies [PDF]
Positive outcomes of loyalty programs are clear for firms, yet little research examines customer perceptions. To address this gap, this article investigates various perceived benefits of loyalty programs using a multi-benefit framework based on ...
Aîda Mimouni-Chaabane, Pierre Volle
core
Harnessing Generative AI for Sustainable Supply Chains: Lean, Circular and Green Perspectives
Business Strategy and the Environment, EarlyView.ABSTRACT Generative artificial intelligence is playing a significant role in the transformation of digital ecosystems by reinventing the processes of content generation, process automation, product innovation and customer experience. At the same time that these technologies are becoming more integrated into routine operations, the focus has shifted to ...
Ashutosh Singh +3 more
wiley +1 more source
The role of customer experience in the effect of online flow state on customer loyalty. [PDF]
PLoS One, 2021 Ertemel AV +3 more
europepmc +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT Environmentally oriented ventures pursue a dual mission: to create both environmental and financial value. This dual mission adds complexity and can influence ventures' funding prospects, as investors mostly pursue financial motivations.
David Flore +2 more
wiley +1 more source