Indonesian Interdisciplinary Journal of Sharia EconomicsThe increasingly fierce competition in the laundry service industry requires business operators to retain customers by delivering quality service and building relationships based on trust. Customer loyalty is a crucial factor for business sustainability,
Awalya Rahmallah Sarija +2 more
doaj +1 more source
The role of customer experience in the effect of online flow state on customer loyalty. [PDF]
PLoS One, 2021 Ertemel AV +3 more
europepmc +1 more source
Strategic Impact of EU Taxonomy on Pharmaceutical Firms' Performance
Business Strategy and the Environment, EarlyView.ABSTRACT Sustainability has become a central concern in economic policy and corporate governance, increasingly formalised through regulatory frameworks of the European Union (EU). The European Commission has published the EU Taxonomy, which allows economic activities and their contribution to sustainability to be analysed, taking into account ...
Alicia Ramírez‐Orellana +3 more
wiley +1 more source
Fuzzy Logic Analysis for Key Factors for Customer Loyalty in E-Shopping Environment. [PDF]
Front Psychol, 2021 Guo LX +5 more
europepmc +1 more source
Examining the Nonlinear Effects in Satisfaction-Loyalty-Behavioral Intentions Model [PDF]
Extant research has widely investigated linear functional forms in satisfaction and loyalty models. Though complex nonlinear nature of satisfaction loyalty link is suggested by several researchers, few attempts have been made to empirically examine ...
Jaiswal, A. K., Niraj, Rakesh
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Navigating the Double Edge of Product‐Service Systems: User Behavior, Adoption, and Rebound Effects
Business Strategy and the Environment, EarlyView.ABSTRACT Product‐service systems (PSS) have been considered a promising approach to operationalizing the circular economy. Although many studies have outlined the potential sustainability gains of PSS solutions, it is still unclear what factors drive PSS adoption and how behavioral changes result in rebound effects, undermining their potential ...
Marina Fernandes Aguiar +3 more
wiley +1 more source
Influence of Non-Standard Tourist Accommodation's Environmental Stimuli on Customer Loyalty: The Mediating Effect of Emotional Experience and the Moderating Effect of Personality Traits. [PDF]
Int J Environ Res Public Health, 2022 Liu S, Wang X, Wang L, Pang Z.
europepmc +1 more source
Impact of Service Recovery on Customer Loyalty: A Study of E-Banking in Spain [PDF]
The purposes of this study are twofold: (i) to propose and apply a scale to measure service recovery in the electronic banking (e-banking) sector; and (ii) to examine the relationship between service recovery and customer loyalty in the setting of e ...
Frederic MARIMON +2 more
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Conceptualising Supply Chain Resilience Within Social Enterprises
Business Strategy and the Environment, EarlyView.ABSTRACT This research seeks to conceptualise supply chain resilience (SCRes) in a social enterprise (SE) context, focusing on SEs with a social mission to tackle food insecurity and food poverty. Despite the increasingly mature field of SCRes and awareness of the critical role SEs play in tackling social challenges such as food poverty, no studies ...
Alexander James Jones +3 more
wiley +1 more source
A model of customer e-loyalty in the online banking [PDF]
With the rapid growth of online banking, it has been reinforced that companies need to build and maintain loyal customers. This study models e-loyalty as the endogenous variable that includes three exogenous variables (website quality, corporate image ...
Yuan-shuh Lii
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