Results 121 to 130 of about 50,439 (315)
Integrated Model of Customers’ Satisfaction and Loyality: A Business Analysis of Banking Service
Mimbar, 2016 The purpose of this study is to determine the relationships of service quality, bank’s image, customer value and product quality with customer satisfaction and customer loyalty. Sample is the state-owned banks’ customers in four major cities in Indonesia.
Rachmad Hidayat, Sabarudin Akhmad
doaj
Business Strategy and the Environment, EarlyView.ABSTRACT This study investigated whether superior environmental, social, and governance (ESG) practices enhance corporate value and market efficiency under various economic theories. Using a multi‐country panel of 31 economies from 2015 to 2022, we find that both ESG performance and disclosure improve intrinsic value and mitigate equity misvaluation ...
Xinyu Wang +5 more
wiley +1 more source
MIX: Jurnal Ilmiah Manajemen, 2015 : This study aims to examine the moderating role of switching cost on two effects, which are: the effect of service quality on customer satisfaction and service quality effect on customer loyalty.
Hermansyah Andi Wibowo
doaj
Indonesian Interdisciplinary Journal of Sharia EconomicsThe increasingly fierce competition in the laundry service industry requires business operators to retain customers by delivering quality service and building relationships based on trust. Customer loyalty is a crucial factor for business sustainability,
Awalya Rahmallah Sarija +2 more
doaj +1 more source
Antecedents of trust and customer loyalty in online shopping: The moderating effects of online shopping experience and e-shopping spending. [PDF]
Heliyon, 2023 Mofokeng TE.
europepmc +1 more source
How effective is 'relationship marketing' in gaining customer loyalty to securities brokerages?
Relationship marketing (RM) is widely acknowledged as a useful tool in gaining customer loyalty in various sectors. However, to date, there had been no research on how RM impacts customer loyalty in the securities brokerage firm industry in The Stock ...
Wangpaichitr, Kanate
core
Climate Change Risks and Customer Concentration: Evidence From US‐Listed Firms
Business Strategy and the Environment, EarlyView.ABSTRACT While prior studies have investigated climate risks in supply chains, customer ESG pressures, and shared climate exposure, this paper is, to the best of our knowledge, the first to provide direct empirical evidence on the relationship between climate change risks and firms' customer concentration.
Thi Thuy Trang Nguyen +2 more
wiley +1 more source
The effect of fine service on customer loyalty in rural homestays: The mediating role of customer emotion. [PDF]
Front Psychol, 2022 Xing B, Li S, Xie D.
europepmc +1 more source
Customer Loyalty and Supply Chain Management
, 2017 Many business-to-business (B2B) managers think that customers act rationally and base decisions mostly on price; customer loyalty isn’t considered. Companies outsource various activities, which enable them to improve efficiency, reduce costs, focus more on core competencies and improve their innovation capabilities. Supply chain management synchronises
RUSSO, IVAN, CONFENTE, Ilenia
openaire +2 more sources
Digital Transformation for Eco‐Innovation: Evidence From Agriculture 4.0 Adoption in Wine Firms
Business Strategy and the Environment, EarlyView.ABSTRACT Firms face a fundamental strategic dilemma: how to align digital transformation with environmental sustainability while maintaining competitive advantage. Drawing on the eco‐innovation and green business strategy literature, this paper investigates how Agriculture 4.0 technologies act as enablers of sustainability strategies.
Alessandro Muscio +2 more
wiley +1 more source