Investigating the role of utilitarian and hedonic goals in characterizing customer loyalty in E-marketplaces. [PDF]
Heliyon, 2023 Puspitasari I +3 more
europepmc +1 more source
ANTECEDENTS AND CONSEQUENCES OF COMMITMENT FROM COSTUMERS OF BCA FINANCE IN JAKARTA [PDF]
The background of this study was the situations that customers loyalty in a crucial constructs in marketing area, especially in relationship management.
Willy Arafah
core
Business Strategy and the Environment, EarlyView.ABSTRACT The apparel industry is one of the world's most profitable sectors but also among the most environmentally damaging. Growing sustainability pressures have led companies to adopt diverse strategies to reduce their impact, yet no single study has systematically analysed these approaches or their consumer implications.
Maria Leonor Ferreira +1 more
wiley +1 more source
The Effects of Customer Value and Switching Barrier to Customer Loyalty at PT. Telkomsel Manado [PDF]
, 2013 Customer value is customer's perceived preference for and evaluation of those product or service. It is one of factor that can attract customers. While, switching barrier is difficult of switch product or service by a customer who is not satisfied ...
Mintje, S. M. (Saniati)
core
Integrated Model of Customers’ Satisfaction and Loyality: A Business Analysis of Banking Service
Mimbar, 2016 The purpose of this study is to determine the relationships of service quality, bank’s image, customer value and product quality with customer satisfaction and customer loyalty. Sample is the state-owned banks’ customers in four major cities in Indonesia.
Rachmad Hidayat, Sabarudin Akhmad
doaj
Business Strategy and the Environment, EarlyView.ABSTRACT This study illustrates how organizations reconcile their information processing capabilities with uncertainty within the supply chain (SC) through generative artificial intelligence (GAI) to achieve carbon performance (CP). A quantitative research methodology is applied, and 155 responses from manufacturing firms are analyzed through ...
Syed Muhammad Shariq +3 more
wiley +1 more source
Pengaruh Citra Merek Dan Kualitas Produk Dengan Kepuasan Konsumen Sebagai Variabel Antara Terhadap Loyalitas Konsumen Air Minum Merek Aqua (Studi Pada Konsumen Aqua Yang Berdomisili Di Perumahan Puri Anjasmoro) [PDF]
, 2013 Aqua is a brand of bottled mineral water. The factors predicted affecting consumer loyalty are brand image and product quality. This study aims to examine the influence of brand image, product quality, customer satisfaction, and customer loyalty of Aqua ...
Lutfiana, A. A. (Astri) +2 more
core
Institutional Ownership and Corporate Sustainability Performance—A Meta‐Analysis
Business Strategy and the Environment, EarlyView.ABSTRACT This study investigates the relationship between institutional ownership (IO) and corporate sustainability performance (SP), addressing inconsistent findings in prior research and clarifying the boundary conditions of this relationship by testing a defined set of potential moderators.
Hans Henrik Scherer +2 more
wiley +1 more source
Antecedents of trust and customer loyalty in online shopping: The moderating effects of online shopping experience and e-shopping spending. [PDF]
Heliyon, 2023 Mofokeng TE.
europepmc +1 more source
MIX: Jurnal Ilmiah Manajemen, 2015 : This study aims to examine the moderating role of switching cost on two effects, which are: the effect of service quality on customer satisfaction and service quality effect on customer loyalty.
Hermansyah Andi Wibowo
doaj