Integrated Model of Customers’ Satisfaction and Loyality: A Business Analysis of Banking Service
Mimbar, 2016 The purpose of this study is to determine the relationships of service quality, bank’s image, customer value and product quality with customer satisfaction and customer loyalty. Sample is the state-owned banks’ customers in four major cities in Indonesia.
Rachmad Hidayat, Sabarudin Akhmad
doaj
British Educational Research Journal, EarlyView.Abstract Academic misconduct appeal services have quietly emerged within China's education marketplace, with commercial agencies promoting themselves on social media to assist international students facing misconduct hearings. While existing research on academic integrity has emphasized prevention and detection, far less attention has been paid to what
Gengyan Tang +2 more
wiley +1 more source
PENGARUH KUALITAS PELAYANAN DAN TARIF TERHADAP KEPUASAN PELANGGAN SERTA DAMPAKNYA PADA LOYALITAS PELANGGAN TAKSI EXPRESS DI JAKARTA [PDF]
, 2016 ERWIN FADILLAH. Influence Of Service Quality And Fare Toward Customer Satisfaction And Its Impact On Customer Loyalty Of Express Taxi In Jakarta. The purpose of this study was to: (1) To examine empirically the effect of service quality to customer ...
FADILLAH, ERWIN
core
MIX: Jurnal Ilmiah Manajemen, 2015 : This study aims to examine the moderating role of switching cost on two effects, which are: the effect of service quality on customer satisfaction and service quality effect on customer loyalty.
Hermansyah Andi Wibowo
doaj
An empirical investigation of E-loyalty formation for online shopping in China
Acta PsychologicaThe study aimed to examine online customer behavior in China by exploring the attitudinal and behavioral loyalty of customers. The proposed model categorizes the factors of customer e-loyalty as investigated from various perspectives.
Lan Juanli +5 more
doaj +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT Ensuring the resilience of industrial symbiosis networks (ISNs) has emerged as a key concern in the literature. However, existing studies focus on network‐level strategies, neglecting the potential benefits derived from strengthening the links between symbiotic partners.
Melissa Mollica +2 more
wiley +1 more source
Modeling customer loyalty using customer lifetime value. [PDF]
The definition and modeling of customer loyalty have been central issues in customer relationship management since many years. Recent papers propose solutions to detect customers that are becoming less loyal, also called churners.
Baesens, Bart +2 more
core
Pengaruh Customer Relationship Marketing Dan Nilai Nasabah Terhadap Loyalitas Nasabah (Studi Kasus: Pada PT Bank Muamalat Cabang Jambi) the Effect of Customer Relationship Marketing and Customer Value to Customer Loyalty (Case Study: Muamalat Bank Ja [PDF]
, 2011 This study analyzes of the effect of customer relationship marketing and customer value to customer loyalty. The object of this study is the Jambi branch of Bank Muamalat Indonesia.
Harun, H. (Harniza)
core
Antecedents of trust and customer loyalty in online shopping: The moderating effects of online shopping experience and e-shopping spending. [PDF]
Heliyon, 2023 Mofokeng TE.
europepmc +1 more source
Business Strategy and the Environment, EarlyView.ABSTRACT Though prior studies have explored the effects of firms' social media marketing activities on customer engagement, the dynamics characterizing this association in bottom‐of‐the‐pyramid (BoP) markets remain tenuous, exposing a critical gap. Addressing this gap, we develop and test a model assessing (a) the effects of firms' sustainable social ...
Md. Al Amin +4 more
wiley +1 more source