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Customer Oriented Design

SAE Technical Paper Series, 2001
<div class="htmlview paragraph">Product development oriented by costumer, for a sub “B” market from Ford Motor Company, using a specific work process for customer satisfaction improvement. The development work planning starts with a research on internal and external quality indicators [<span class="xref">1</span>].
Valdir Pereira Ventura   +1 more
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Customer Oriented PACS

2009
During the early development phase of PACS, its implementation was mainly a matter of the radiology department. This is changing rapidly, and PACS planning is increasingly seen in the context of a hospital-wide or regional approach. With increased networking among healthcare institutions and the growing relevance of teleradiology scenarios, PACS ...
Carrison K.S. Tong, Eric T.T. Wong
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Customer Oriented Product Design

2020
Product design is typically a critical component in the early stages of a product development process. Product development has received much attention over the last decade. Classical multi criteria decision making methods are used in product design and development in the literature.
Kahraman, Cengiz   +3 more
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Customer Oriented Pricing

Management Decision, 1979
Introduction The psychology of pricing has two main divisions. On the one hand, there is the psychology of the price setter, an interesting field which offers much scope for further research, and on the other hand we have the psychology of the customer.
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Customer‐oriented manufacturing

International Journal of Human Factors in Manufacturing, 1991
AbstractTime is becoming the most important differentiating element for achieving competitive superiority in today's age; those who can manage time efficiently will attain great success. A time‐oriented competitive strategy can be described as a company‐wide management strategy that aims to reduce the total lead‐time required to adapt to changes in the
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Misinterpreting Customer Orientation

2016
The irruption of the social sciences in industrial marketing has misguided contemporary managers towards an ill-defined customer orientation paradigm. Many business courses and influencers still claim that product decommoditization can be successfully achieved by means of complementary services and B2B relationship efforts.
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How customer orientation leads to customer satisfaction

International Journal of Bank Marketing, 2019
Purpose Financial service workers’ etiquette and creativity have been less mentioned in the research on bank marketing. The purpose of this paper is to examine the mediating effects of financial service workers’ etiquette and creativity on the relationship between customer orientation and customer satisfaction.
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Customer-oriented strategic systems

The Journal of Strategic Information Systems, 1991
Abstract Three recurring questions concerning strategic applications of information technology are (a) how can companies be first in implementing strategic systems? (b) how should their development and implementation be managed? and (c) what do strategic systems really contribute to the company?
Blaize Horner Reich, Sid L. Huff
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Customer Oriented Organisations

Ovidius University Annals, Economic Sciences Series, 2011
Customer orientation is a complex, multidimensional concept, that includes dimensions like: motivation of an employee for meeting the customers’ requirements, abilities necessary for an employee to satisfy the customer’s needs, freedom of the employee to make decisions aimed at meeting the customer’s needs and desires.
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Barriers to customer‐orientation

European Journal of Marketing, 2002
Illustrates that a crucial dimension to any strategy to deliver customer‐orientation is that of the organisation’s cultural dynamics. If these are ignored, implementation may well fail. Within the marketing discipline this issue is, however, usually only touched upon.
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