Results 271 to 280 of about 342,361 (304)

Measuring customer orientation: applying customers' approach

2012
Present study offers new insight in researching customer orientation. Therefore, purpose of this research is to propose new scale for exploring customer orientation from customer’s point of view. Customers form their opinions about certain organizations customer-orientation based on different influences.
Dlačić, Jasmina, Žabkar, Vesna
openaire   +2 more sources

Customer‐Oriented Boundary Spanning, Functional Diversity, and Customer Adoption

Journal of Organizational Behavior
ABSTRACTFor teams developing products or services to meet customer needs, customer adoption of team deliverables is core to their success. When such teams focus on complex, tailored deliverables, customer adoption can be expected to benefit from team information elaboration—the exchange, discussion, and integration of team members' knowledge and ...
André Wagner, Daan van Knippenberg, Lauren D'Innocenzo   +2 more
openaire   +2 more sources

Customer Privacy Orientation

As new personal data processing capabilities are made available to more firms, demonstrating privacy friendly marketing strategies becomes an essential part of a firm’s value proposition. Yet, so far, no research has systematically conceptualized and operationalized the different organizational facets that span a firm’s customer privacy orientation ...
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Developing a customer orientation

Journal of Consumer Marketing, 1995
Customer orientation is a fine ideal. Making it a reality is difficult for many organizations. Provides a framework to guide management through the process of building a customer‐driven philosophy. It is hoped that by means of such a framework it will be possible to evaluate an organization′s customer orientation profile, and to provide the basis for a
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Customer orientation

2023
openaire   +1 more source

Mobile food ordering apps: An empirical study of the factors affecting customer e-satisfaction and continued intention to reuse

International Journal of Information Management, 2020
Ali Abdallah Alalwan
exaly  

Digital transformation and customer value creation in Made in Italy SMEs: A dynamic capabilities perspective

Journal of Business Research, 2021
Lara Penco
exaly  

Being Customer Oriented

2020
Art Weinstein, William C. Johnson
openaire   +1 more source

Customer Orientation and Preservation of Customer Relationship

2023
Achmad Firdaus, Khaliq Ahmad
openaire   +1 more source

The impact of virtual, augmented and mixed reality technologies on the customer experience

Journal of Business Research, 2019
Carlos Flavián, Sergio Ibáñez-Sánchez, Carlos Orús   +2 more
exaly