Results 131 to 140 of about 760,581 (338)

The Impact of Customer Relationship Management Quality and Company Reputation toward the Antecedent of Customer Loyalty during COVID-19 Pandemic

, 2021
Victor Gunawan, Rifelly Dewi Astuti, Yosman Bustaman   +2 more
openalex   +1 more source

Revisiting the Use of Customer Information for CRM [PDF]

For the past decade, customer relationship management (CRM) has been one of the priorities in marketing research and practice. However, many of the CRM systems did not perform as the companies expected.
Becker, Jan U., Reimer, Kerstin
core  

Artificial Intelligence and Access to Justice at the ‘Shop Front’: The Potential and Limitations of Meeting Legal Need Through Technology

Australian Journal of Social Issues, EarlyView.
ABSTRACT In Australia, governments fund Community Legal Centres (CLCs) as part of the legal assistance sector (LAS) to meet the ‘legal needs’ of people experiencing disadvantage who cannot afford private legal services. Persistent unmet demand for CLCs is well‐documented. As artificial intelligence (AI) is increasingly used in private legal practice to
Catherine Hastings, Art Cotterell, Farzana Bruce   +2 more
wiley   +1 more source

Evaluating customer satisfaction in banking services [PDF]

New, competitive market conditions, where companies need to fight for their survival, rendered evident that building and managing relationships with customers is vital. At the basis of every long term relationship lies the customer satisfaction.
Irina BENA
core  

Pengaruh Customer Relationship Management (Crm) Terhadap Kepuasan Dan Loyalitas Pelanggan (Survei Pada Pelanggan PT Astra Internasional, Tbk-tso Auto2000 Cabang Denpasar) [PDF]

, 2016
This research is motivated by increasingly competitive rivalry among automotive in Indonesia. One way to win this competition is to implement Customer Relationship Management (CRM).
Ningsih, N. W. (Nina), Suharyono, S. (Suharyono), Yulianto, E. (Edy)   +2 more
core  

The Impact of Customer Relationship Management on Enhancing Customer Contentment: A Case study of Insurance companies’ Policyholders in Erbil City

Tikrit Journal of Administrative and Economic Sciences
This study seeks to determine the effect of customer relationship management on customer retention using customer satisfaction as a moderating variable.
Karzan Qader Hamad, Taban Kanabi Yaba
doaj   +1 more source

Segment selection by relationship strength [PDF]

Relationship management is becoming more important, also in direct marketing. Measuring the strength of relationships is relevant, since relationship strength can be used as a segmentation variable. However, in measuring relationship strength, mostly one
Schijns,Jos M.C., Schröder,Gaby J.
core   +1 more source

The application framework of Kansei Engineering to enhance Customer Relationship Management in services [PDF]

, 2012
In order to fit what a customer needs and wants, a product or a service should be qualified. By incorporating Ergonomics/Human Factors and affect, quality of products and services should promote happiness and health to the users.
Hartono, Markus
core  

A survey on important factors influencing brand equity: A case study of banking industry [PDF]

Management Science Letters, 2013
One of the most important issues in increasing customers' needs is to increase the quality of services through providing better quality services. Customer satisfaction is one of the primary requirements to meet people's needs and to have an efficient ...
Saeed Sehhat
doaj  

Enterprise systems and labor productivity: disentangling combination effects [PDF]

This study analyzes the relationship between the three main enterprise systems (Enterprise Resource Planning (ERP), Supply Chain Management (SCM), Customer Relationship Management (CRM)) and labor productivity.
Engelstätter, Benjamin
core