INTEGRATING KANSEI ENGINEERING AND CUSTOMER RELATIONSHIP MANAGEMENT TO IMPROVE SERVICE QUALITY: A CASE STUDY AT SHOPPING MALL IN SURABAYA [PDF]
, 2013 With respect to customer dynamics in experiencing products and services, nowadays, customers tend to highly demand hedonism, pleasure and individuality rather than functionality and usability.
Hartono, Markus +2 more
core
The management of customer relationships in the retail industry
, 2017 Amy Wong
openalex +1 more source
Customer Relationship Management (Crm) Dan Personal Selling Pengaruhnya Terhadap Kepuasan Konsumen Pada PT Virgo Ekspres Tours & Travel Manado [PDF]
, 2014 Kepuasan konsumen merupakan salah satu unsur yang penting untuk sebuah Perusahaan dalam mencapai tujuannya, dengan memanfaatkan strategi CRM (Customer Relationship Management) dan Personal Selling Perusahaan dapat memuaskan konsumen sehingga berpengaruh ...
Bhaskara, S. U. (Satriyo) +2 more
core
Embedding Chemistry and Pharmacy Into Sustainability
Angewandte Chemie International Edition, EarlyView.Chemistry and pharmacy provide products and processes that are indispensable for our high living standard. To understand their relationship with sustainability is important to allow them to contribute to sustainability in a sustainable manner. An integrated overview of green, circular, and sustainable chemistry and pharmacy is given and how they have t
Klaus Kümmerer
wiley +1 more source
Rethinking brachycephaly: Anatomical implications and health considerations in lagomorphs
The Anatomical Record, EarlyView.Abstract Brachycephaly in domestic rabbits is increasingly perceived by welfare organizations as associated with significant health complications, particularly oral pathologies. Despite this perception, comparative anatomical research into rabbit brachycephaly is limited compared to that of dogs and cats, compelling an in‐depth examination of its ...
Helaina Cressy +3 more
wiley +1 more source
INOVATIONS IN THE PROCESSES OF CUSTOMER RELATIONSHIP MANAGEMENT [PDF]
, 2011 Dolmatova K.
core +2 more sources
SISTEM INFORMASI REKOMENDASI PRODUK DENGAN PENDEKATAN CUSTOMER RELATIONSHIP MANAGEMENT DI CV. XYZ
, 2022 Iqbal Aditya Pangestu +1 more
openalex +2 more sources
Pengaruh Customer Relationship Management Terhadap Loyalitas Pelanggan Pada PT Bca Tbk [PDF]
, 2011 Company currently must begin to focus on delivering value (value) and increase customerloyalty. Loyalty means consumers returned again and again to conduct business transactions(purchases), although probably instead the company's product the best product
Imasari, K. (Kartika) +1 more
core
Animal Research and One Health, EarlyView.Unregulated inflammation increases non‐esterified fatty acids (NEFAs), and triggers multi‐pathway hepatocyte damage including oxidative stress, mitochondrial dysfunction, and metabolic disorders in dairy cows. ABSTRACT Circulating concentrations of nonesterified fatty acids (NEFAs) are elevated due to lipid mobilization from adipose tissue in ...
Siqing Mao +12 more
wiley +1 more source
Integrating Kano’s Model and SERVQUAL to Improve Healthcare Service Quality [PDF]
Peer Review Only The purpose of this research is focus on customer relationship management (CRM) strategies and relationship between service attributes and customer satisfaction through Kano’s model especially on healthcare service at the private ...
Sulisworo, Dwi
core +3 more sources