Results 31 to 40 of about 70,089 (268)

Public service supply chain management: A study of Australian employment services

Australian Journal of Public Administration, EarlyView.
Abstract To continuously improve public service provision has been a stated goal of governments worldwide. Despite the increasing popularity of systems approaches to analysing public service delivery, research into the topic from a supply chain management (SCM) perspective, while acknowledged for its potential contribution to improving public service ...
Phuc Nguyen, Michael McGann, Mark Considine   +2 more
wiley   +1 more source

From CRM to Social CRM and FRM [PDF]

Annals of Dunarea de Jos University. Fascicle I : Economics and Applied Informatics, 2016
C-R-M stands for Customer Relationship Management. At its simplest, a CRM system allows businesses to manage business relationships and the data and information associated with them.
Maria Cristina ENACHE, Cornelia NOVAC UDUDEC, Corina SBUGHEA   +2 more
doaj  

Innovative CRM and Performance of SMEs: The Moderating Role of Relational Capital

Journal of Open Innovation: Technology, Market and Complexity, 2020
Customer Relationship Management (CRM) is more than an information tool and plays a critical role in small and medium enterprises (SMEs). The present study explored the moderating effect of relational capital (RC) on the relationship between CRM ...
Nagwan AlQershi, Sany Sanuri Mohd Mokhtar, Zakaria Bin Abas   +2 more
doaj   +1 more source

CURRENT STATE OF CRM SYSTEMS IN CONSTRUCTION INDUSTRY IN SLOVAKIA [PDF]

Acta Logistica, 2018
Customer relationship management systems are an important technology for resource efficiency in the management of relations with customers. The use of customer relationship management systems is essential for high level of customer retention.
Peter Mesároš, Tomáš Mandičák, Katarína Krajníková, Annamária Behúnová   +3 more
doaj   +1 more source

The Anatomy of Real-Time CRM [PDF]

, 2015
In the digital economy of the 21st century, the focus of production efficiency and product differentiation is shifted to value creation and relationship management.
Chan, Joseph O.
core   +1 more source

Generative AI Implementation in Enterprises: Lessons From a Case Study of Enhanced IT Service Management

Information Systems Journal, EarlyView.
ABSTRACT The recent rise of Generative Artificial Intelligence (GenAI) is fundamentally changing the way businesses operate, with many now investing heavily in this technology. However, businesses are still exploring ways to extract value from GenAI and develop organisational capabilities.
Ashish Jagdish Sharma, Bhawana Rathore, Baidyanath Biswas, Xiao Xiao, Rohit Gupta   +4 more
wiley   +1 more source

The relationship between CRM, knowledge management, organization commitment, customer profitability and customer loyalty in telecommunication industry: The mediating role of customer satisfaction and the moderating role of brand image

Journal of Open Innovation: Technology, Market and Complexity
The purpose of this study is to evaluate a customer relationship management (CRM) model based on telecom customers’ experiences with the company's services.
Md. Abu Issa Gazi, Abdullah Al Mamun, Abdullah Al Masud, Abdul Rahman bin S. Senathirajah, Tazizur Rahman   +4 more
doaj   +1 more source

Evaluating the WE CARE Program's Impact on Job Satisfaction and Intent to Leave

Journal of Advanced Nursing, EarlyView.
ABSTRACT Aim This project team aims to (1) evaluate the effectiveness of the Workforce Engagement for Compassionate Advocacy, Resilience, and Empowerment (WE CARE) program in improving the work environment, workplace mental health, and nurse outcomes, and (2) examine underlying factors influencing job satisfaction and intent to leave among staff nurses.
Aoyjai P. Montgomery, Joseph R. Travis, Joyce B. Stevens, Jennifer A. Werthman, Ja‐Lin Carter, Shea Polancich, Patricia A. Patrician   +6 more
wiley   +1 more source

Customer relationship management as business strategy appliance: Theoretical and practical dimensions

Journal of Business Economics and Management, 2007
The main purpose of this article is to provide an integral and managerially useful view of customer relationship management (CRM) as business strategy. The key objectives are: to analyze CRM origins, development and changes that have occurred over time ...
Rima Tamošiūnienė, Regina Jasilionienė   +1 more
doaj   +1 more source

Customer Relationship Management (CRM) Based on Web to Improve the Performance of the Company [PDF]

, 2019
Customer relationship management (CRM) is one of the model that can be used to maintain the relationship between customer and company. CRM is really helpful for the company to increase the customer interest toward the company, improve the economic ...
asiah, N. (Nur), yanto, A. (Adi)
core