Results 41 to 50 of about 1,491 (175)
Administrative SciencesThis study examines the collaborative impact of Customer Relationship Management (CRM) between shopping mall management and retailers on customer traffic.
Manuel García-Nieto +2 more
doaj +1 more source
Digital transformation and business model innovation in legal services: The case of LegalTech
European Management Review, EarlyView.Abstract This article examines how digital transformation drives business model innovation within professional service firms, using legal services as an illustrative case. LegalTech, positioned at the intersection of law and digital technologies, represents a sector‐specific expression of digital transformation that operates simultaneously as a ...
Galina Kondrateva, Rachid Rhattat
wiley +1 more source
Evaluating the WE CARE Program's Impact on Job Satisfaction and Intent to Leave
Journal of Advanced Nursing, EarlyView.ABSTRACT Aim This project team aims to (1) evaluate the effectiveness of the Workforce Engagement for Compassionate Advocacy, Resilience, and Empowerment (WE CARE) program in improving the work environment, workplace mental health, and nurse outcomes, and (2) examine underlying factors influencing job satisfaction and intent to leave among staff nurses.
Aoyjai P. Montgomery +6 more
wiley +1 more source
Platform Bricolage as an Approach for Industrial Digital Platform‐Based Innovation
Journal of Product Innovation Management, EarlyView.ABSTRACT This study introduces platform bricolage as an approach for industrial digital platform‐based innovation. Using a rich multiple‐case study design, it examines bricolage‐based modes of practice in the early formation of industrial digital platforms.
Nikolina Koporcic +3 more
wiley +1 more source
Journal of Product Innovation Management, EarlyView.ABSTRACT Despite their transformative potential, Industrial Internet of Things (IIoT) platforms often fail to evolve into scalable ecosystems. Research on IIoT platforms attributes failure to discrete factors such as governance misalignment or technological complexity and rarely considers how failure unfolds.
Philipp Kernstock +3 more
wiley +1 more source
Do deepfakes, digital replicas and human digital twins justify personality rights?
The Journal of World Intellectual Property, EarlyView.Abstract Unauthorised deepfakes are deeply problematic, from the spreading of misinformation to non‐consensual pornographic content. This paper asks whether deepfakes, digital replicas and human digital twins justify personality rights. To address this question, it examines the harms that deepfakes can cause through disinformation, demeaning content ...
Hayleigh Bosher
wiley +1 more source
Journal of Economic and Financial Sciences, 2013 The primary objective of this article is to compare the influence of trust, commitment, and conflict-handling on customer loyalty through the intervening role of Customer Relationship Management (CRM) in the life and non-life insurance sector of South ...
Mornay Roberts-Lombard +2 more
doaj +1 more source
The Impact of Digital Technologies on Skills‐to‐Job Mismatches
New Technology, Work and Employment, EarlyView.ABSTRACT A pervasive discourse calls for worker upskilling amid ongoing digital transformation. This study introduces a skills‐to‐job mismatch perspective into research on the digital transformation of work by conceptualising technological adoption as a process that reshapes the relationship between workers’ skill endowments and evolving job ...
Ana Santiago‐Vela
wiley +1 more source
TREN IMPLEMENTASI CUSTOMER RELATIONSHIP MANAGEMENT BERBASIS ARTIFICIAL INTELLIGENCE
JSiI (Jurnal Sistem Informasi)CRM (Customer Relationship Management) merupakan alat yang sangat penting bagi organiasasi untuk menjaga hubungan baik dengan pelanggan. Disisi lain perkembangan teknologi AI (Artificial Intelligence) telah berkembang sangat pesat.
Muhammad Shofiudin +3 more
doaj +1 more source
An Application of Financial IT Programs to Support Customer Relations
Nauki o Finansach, 2022 The aim of the paper was to present research on the status for the use of financial information systems and CRM systems or ERP modules for customer relationship management to support customer relations, and in particular to identify the status of the use
Maria Kubacka
doaj