Results 41 to 50 of about 1,540 (182)
Administrative SciencesThis study examines the collaborative impact of Customer Relationship Management (CRM) between shopping mall management and retailers on customer traffic.
Manuel García-Nieto +2 more
doaj +1 more source
Sustainable Development, EarlyView.ABSTRACT International concerns around the equitable distribution of income generated by communal trophy hunting tourism have raised questions about the industry's effectiveness in promoting rural livelihoods and nature conservation. We examine how communities in Namibia derive benefits from wildlife and explore local perspectives on fostering active ...
Luke Symonds‐Mayes +2 more
wiley +1 more source
Thunderbird International Business Review, EarlyView.ABSTRACT Small and medium‐sized enterprises (SMEs) face significant institutional barriers when expanding across borders, including regulatory constraints, financial accessibility issues, and market entry challenges. Institutional theory provides a useful framework for understanding how external regulative, normative, and cognitive institutional forces
Sharmin Nahar, Muntasir Alam
wiley +1 more source
Navigating the Digital Capital Paradox: Whether and How It Impacts Export Intensity
British Journal of Management, EarlyView.Abstract Established firms are making substantial investments in digital capital (DC) – that is, capitalized software and systems – to enhance exports, yet they often face perplexing, even negative returns. We argue that this tension reflects an inherent resource–liability paradox, where DC acts simultaneously as a strategic resource and an operational
Yuge Dong, Xinming He, Markus Blut
wiley +1 more source
Digital transformation and business model innovation in legal services: The case of LegalTech
European Management Review, EarlyView.Abstract This article examines how digital transformation drives business model innovation within professional service firms, using legal services as an illustrative case. LegalTech, positioned at the intersection of law and digital technologies, represents a sector‐specific expression of digital transformation that operates simultaneously as a ...
Galina Kondrateva, Rachid Rhattat
wiley +1 more source
Developing a comprehensive framework for Customer Relationship Management System evaluation: A Case Study of Power Industry [PDF]
بهبود مدیریت, 2011 This research reviews the key factors affecting the concept of Customer Relationship Management, and develops a comprehensive model for CRM deployment and evaluation.
Peyman Akhavan +2 more
doaj
Wealth Meets Value: The Role of Advice for High Net Worth Individuals
Financial Review, EarlyView.ABSTRACT While financial advice in retail banking frequently fails to generate net‐of‐cost value due to agency conflicts, evidence from the high‐net‐worth segment remains scarce. This paper examines advice effectiveness within a private banking environment characterized by dedicated advisor relationships with two asset‐based compensation models, one of
Maria Maas +3 more
wiley +1 more source
Journal of Economic and Financial Sciences, 2013 The primary objective of this article is to compare the influence of trust, commitment, and conflict-handling on customer loyalty through the intervening role of Customer Relationship Management (CRM) in the life and non-life insurance sector of South ...
Mornay Roberts-Lombard +2 more
doaj +1 more source
Fitting in or Standing out? Women in Leadership in Pink Ghetto Industries in France
Gender, Work &Organization, EarlyView.ABSTRACT Drawing on a combined theorization of gendered organizations, personal branding, and optimal distinctiveness theory (ODT), this study explores the experiences of women leaders in the French luxury industry, a context often associated with so‐called “pink ghetto” or feminized sectors.
Zuzanna Staniszewska +2 more
wiley +1 more source
TREN IMPLEMENTASI CUSTOMER RELATIONSHIP MANAGEMENT BERBASIS ARTIFICIAL INTELLIGENCE
JSiI (Jurnal Sistem Informasi)CRM (Customer Relationship Management) merupakan alat yang sangat penting bagi organiasasi untuk menjaga hubungan baik dengan pelanggan. Disisi lain perkembangan teknologi AI (Artificial Intelligence) telah berkembang sangat pesat.
Muhammad Shofiudin +3 more
doaj +1 more source