Results 21 to 30 of about 1,540 (182)

Linking supply chain management practices to customer relationship management objectives: a proposed framework

Business: Theory and Practice, 2022
This research proposes a framework linking supply chain management (SCM) practices to customer relationship management (CRM) objectives through better organizational performance.
Nourhan Ahmed Saad, Sara Elgazzar, Sonja Mlaker Kac   +2 more
doaj   +1 more source

Improving the competitiveness of enterprises through effective customer relationship management

Ekonomia i Prawo, 2017
Motivation: In today’s market, it is impossible for the company to function without reference directly to the customer and building a relationship with him relevant. Today customers are very demanding and have a bigger knowledge about products and market
Agnieszka Bojanowska
doaj   +1 more source

Industry 4.0‐Enabled Circular Economy: Empirical Evidence and Strategic Roadmap for Manufacturing and Service Sectors

Business Strategy and the Environment, EarlyView.
ABSTRACT This study examines how Industry 4.0 (I4.0) technologies can strengthen circular economy (CE) implementation in manufacturing and service organizations. Although recent studies discuss CE–I4.0 integration, empirical evidence comparing sectors and mapping technologies to specific CE lifecycle stages remains limited.
Vikas Swarnakar, Than'a Anwer Khaleel Almazidah Alsaoudi, Malik Khalfan, Abdelrahman E. E. Eltoukhy, Adolf Akwei Acquaye   +4 more
wiley   +1 more source

Digital Transformation for Sustainable Development of SMEs: A Systematic Review of ‘How We Know,’ ‘What We Know’ and Research Agenda

Business Strategy and the Environment, EarlyView.
ABSTRACT Small‐ and medium‐sized enterprises (SMEs) are expected to contribute more significantly to the sustainability agenda. Digital transformation (DT) has the potential to enable SMEs to fulfil their sustainable development goals. However, SMEs encounter unique challenges in leveraging DT for sustainability due to their size, limited resources and
Phuc G. Le, Duyen Chu, Thomas Domboka, Hien Nguyen   +3 more
wiley   +1 more source

Implementasi Electronic Customer Relationship Management pada Aplikasi Layanan Pelanggan Hotel

Infotekmesin: Media Komunikasi Ilmiah Politeknik Cilacap, 2022
The interest of hotel visitors has decreased since the Covid-19 pandemic. So it is recommended that hotels implement Customer Relationship Management (CRM) which has three stages: getting new customers (Acquire), improving customer relationships (Enhance)
Muhammad Wildan, Safitri Juanita
doaj   +1 more source

Internal Drivers of Circular Economy: The Role of Quality Management and Digitalization

Business Strategy and the Environment, EarlyView.
ABSTRACT The implementation by organizations of environmental practices related to circular economy can play a key role in helping solve important environmental problems such as climate change, pollution, and overconsumption of natural resources. A relevant theoretical and practical research topic is to study the role of internal determinants that can ...
Juan José Tarí, José F. Molina‐Azorín, Maria D. López‐Gamero, Eva M. Pertusa‐Ortega, Jorge Pereira‐Moliner   +4 more
wiley   +1 more source

Customer relationship management as business strategy appliance: Theoretical and practical dimensions

Journal of Business Economics and Management, 2007
The main purpose of this article is to provide an integral and managerially useful view of customer relationship management (CRM) as business strategy. The key objectives are: to analyze CRM origins, development and changes that have occurred over time ...
Rima Tamošiūnienė, Regina Jasilionienė   +1 more
doaj   +1 more source

From Awareness to Ecosystemic Transformation: How Artificial Intelligence Enables Firms' Transition to a Circular Economy

Business Strategy and the Environment, EarlyView.
ABSTRACT Artificial intelligence (AI) has the potential to aid firms' transition toward a circular economy (CE). However, empirical research on how small and medium‐sized enterprises use AI to support this transition is limited. Using the Gioia methodology, we analyze 25 in‐depth, semi‐structured interviews with top managers of companies within a local
Abdollah Mohammadparast Tabas, Jonathan Mukiza Kansheba, Clavis Nwehfor Fubah, Khalid Mehmood   +3 more
wiley   +1 more source

The relationship between CRM, knowledge management, organization commitment, customer profitability and customer loyalty in telecommunication industry: The mediating role of customer satisfaction and the moderating role of brand image

Journal of Open Innovation: Technology, Market and Complexity
The purpose of this study is to evaluate a customer relationship management (CRM) model based on telecom customers’ experiences with the company's services.
Md. Abu Issa Gazi, Abdullah Al Mamun, Abdullah Al Masud, Abdul Rahman bin S. Senathirajah, Tazizur Rahman   +4 more
doaj   +1 more source

From Probation to Partnership: Building Equitable Systems of Support in Community Colleges

New Directions for Community Colleges, EarlyView.
ABSTRACT Community colleges serve as critical gateways to higher education for diverse student populations, yet traditional academic probation systems often exacerbate inequities by penalizing students facing systemic and personal challenges. This practitioner–scholar case study examines Clark State College's Academic Engagement Program (AEP), an ...
Elecia V. Spain, Michael B.Key
wiley   +1 more source