The effect of customer relationship management (CRM) on business profitability in Jordanian logistics industries: The mediating role of customer satisfaction [PDF]
Decision Science Letters, 2023 In today's competitive business environment, the implementation of Customer Relationship Management (CRM) strategies is essential for firms to succeed.
Baha Aldeen Mohammad Fraihat +5 more
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Indonesian Journal of Business and Entrepreneurship, 2023 The purpose of this research is to build a customized customer relationship management (CRM) model in relation to the utilization of social media marketing for improving marketing performance of budget hotels in West Java, Indonesia.
Roby Setiadi
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Sumbangsih Customer Relationship Management Dalam Menciptakan Customer Intimacy
Sketsa Bisnis, 2023 English Version To achieve success in today's dynamic business era, it is important to shift from a product focus to a customer focus. Companies can better understand customers, provide more personalized service, and build communication through a ...
Nurivan Rizky +4 more
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Exploring Customer Relationship Management: Trends, Challenges, and Innovations
Journal of Information Systems and Informatics, 2023 This study presents a comprehensive exploration of recent advancements in Customer Relationship Management (CRM), acknowledging its pivotal role in fostering crucial connections both within the industry and with customers at large.
Erick Fernando +4 more
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The Role of Factors Affecting the Success of Customer Relationship Management Strategy in Car Dealerships in Guilan Province [PDF]
مدیریت بازرگانی, 2014 Paying attention to customers is necessary for continuing operation in competitive markets today. Through customers’ satisfaction, organizations can reduce production costs and increase their revenues.
Safar Fazli, Matin Rashidi Astaneh
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At-Taradhi: Jurnal Studi Ekonomi, 2019 Latar belakang penelitian ini adalah pengembangan Ekonomi Islam yang semakin cepat dan kesadaran pengelolaan zakat yang harus lebih profesional dan modern.
Andhi Irawan
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Pengaruh Customer Relationship Management Terhadap Kepuasan dan Loyalitas Nasabah PT Bank BNI
Jurnal Aplikasi Bisnis dan Manajemen, 2018 Banking businesses in Indonesia have grown very rapidly and they have to make efforts to survive. Banks have realized the need of a strategy in managing customer relationship to retain their customers for the businesses. Customer relationship management (
Nelli Purnama Sari +2 more
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Evaluasi Customer Relationship Management pada Supermarket Hero di Jakarta Timur
Journal the Winners, 2002 The growing of many big retailer make Hero Supermarket must obtaining it’s existance in retail business. Therefore, Hero Supermarket must form CRM (Customer Relationship Management) in order to increase a new customer, increase profit and maintaining ...
S. Liawatimena +3 more
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Comparative study of customer relationship management (CRM) and electronic customer relationship management (E-CRM) [PDF]
International Journal of ADVANCED AND APPLIED SCIENCES, 2021 Customer Relationship Management can have great help to different companies of different sizes as it offers direct relation with the efficient in organizing, disseminating, and establishing values. The current study is the investigation into and comparison of Customer Relationship Management (CRM) and Electronic Customer Relationship Management (E-CRM).
openaire +1 more source
Customer loyalty in the South African long-term insurance industry
Acta Commercii, 2013 The primary objective of this study is to investigate the influence of selected independent variables, two-way communication and conflict handling on intentional customer loyalty via Customer Relationship Management (CRM) as the intervening variable ...
Leon du Plessis, Mornay Roberts-Lombard
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